Contact Nu Support
Company Name: Nu Pagamentos S.A.
About: O Nubank nasceu para acabar com a complexidade dos bancos tradicionais e
devolver o controle da vida financeira nas mãos de cada um.
Somos a maior
empresa de tecnologia em serviços financeiros da américa latina.
Nu Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Nu Pagamentos S.A.
Verified email ✔✔
E-Mail: meajuda@nubank.com.br
Website: 🌍 Visit Nubank Website
Developer: Nu
3 Most reported problems 😔💔
Good banking app, lousy customer support & client comma
by C'amelz
They never answer the question you’ve made, simply because they don’t bother reading it, as they will copy & past previously written texts to send you as an answer, which have nothing to do with your question, in the first place. They don’t know how to speak Portuguese, and are always introducing English words in their speech; however, if you switch to English they just don’t speak English either. Pathetic. Last but not least, they treat you as a child and send dozens of “reminders” about the payment of your credit card bill starting DAYS *BEFORE* the due date, and continuing several days after you have already paid (I have never paid after the due date). Very disrespectful with their clients, treating you as their BFF (please show some respect here, shall you?). But the app works alright.
Doesn’t show
by Capibara_investor
These silly announcements with the updates are a joke. They are trying too hard, looks sad.
The way the app is designed is also terrible. Open any other banking app and you’ll see how it should look like...
Time to grow up and leave the cool startup good vibes behind...
Features are blocked due to new phone
by Lftomazini
I changed my phone over the weekend and can’t access some features until someone at Nubank reviews my picture. In the so criticized “traditional bank” I was able to solve my problem at the ATM in minutes.
Have a Problem with Nu? Report Issue
Why should I report an Issue with Nu?
- Pulling issues faced by users like you is a good way to draw attention of Nu to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Nu customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Nu.
