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My vets office had no idea how to use this, just told me it was the only way to speak to my vet about my dogs surgery. BIG mistake! Post-Op I was worried that something was wrong. Tried Airvet and seen it was $30 to speak to the vet. Called vet office and they wanted to make appointment and charge me for office visit! 8 months later.... my 7 yr old dog is ill for the 1st time. Have an office visit. Doc tells me to open a case for communication for free follow up. Not sure how to do that, so I called the vet office for guidance. Well, “Chantelle” told me to use the 24/7 tab and it would auto select my pre-selected Vet I registered on Airvet. Nope. Random out out my state Vet tried to video call 2x. I declined both times. COST ME $40 to decline calls! AND I can’t remove my stored credit card. My take away? Airvet is horrible and if you bet office pushes this app? Be Leary. Found out my small town vet sold out and is now just a money mill.

My dog suddenly started vomiting and having diarrhea in the middle of the night, and I tried to see if I could use Airvet. I love the idea of being able to talk to a vet 24/7, but I was stuck on the waiting screen to talk to a vet for 20 minutes until I received a notification saying no vets are available. That was a waste of time. Im fine with waiting, but there’s no way to find out how many others are in front of the “line” or if there are even any vets available in the middle of the night. A huge improvement in experience would be letting me know how many others are in front, if a vet is even available, or an approximate amount of time I may need to wait. T

Tried to use the app this morning. When a vet became available, the app sat on the “Connecting” screen indefinitely... after four minutes of nothing I ended the call. Noticed that the case view in the app showed a pending $30 charge. Attempted to email support through the app’s built-in “Contact Support” feature to request a refund, but that didn’t work either, so I copied down the support email and contacted them manually. [Update] Within a few hours of posting this review, I got a phone call from customer support ensuring me that they would be issuing a refund that I could expect in 3-5 days. They also took the time to walk through the “Contact Support” bug with me and collect info/screenshots so the bug could be addressed. Appreciate the quick/attentive response, so I’m increasing my rating to 3/5 stars. Will update again if I ever successfully use the service.