Contact Thrive Pet Healthcare Support

I want to make it clear.. my vet in my location is wonderful and I feel like she really cares about my pets. However, this app is the absolute worst. For example, it kept asking for my pets microchip information. There’s no way to add it. Keeps showing that I need to update it. My wonderful took the information and fixed it. Then I had an emergency where I was going to be going out of town. My oldest cat was taking a medication and is very stubborn about receiving it. So i called to confirm if I could stop while I was out of town. The call center in I’m sorry India is horrible. I want to talk to my vet! Not you! I had to escalate and tell the manager to transfer me to the location so I could talk to their office. With this COVID-19, I’ve gone to the office where it tells you to call and someone will get my pet. Oh, they don’t answer Boom! Call goes to India! I work in a call center and these guys are just not helpful. Why does a vet need a call center and app that doesn’t work. I can’t!

I loved this app when it was working since it was so convenient to have all the information so easily accessible. But I haven’t been able to use it for months. It erased all my information and constantly show “Server error. Cannot parse server response.” I’ve deleted the app multiple times and reinstalled, and have logged out and back in and it still doesn’t fix the problem. :(

had my dog get the puppy package that was suppose to include dewormer, but beware because what they don’t list online is they give the cheapest most generic dewormer that doesn’t even cover all worms, my dog one week later still had worms and then to find out when I called they said oh you need another medicine for that worm and it’s 28 dollars. So lots nickel and diming going on just as a word pay a little more to get the wormer that works (Panacur C) and not their generic wormer because you are taking a gamble