Contact PRIV Support

by Alphakiller571

I scheduled an appointment with PRIV a week in advance for a blowout for my daughter’s first freshman year PDC dance. The dance was on a Sunday evening at 7:00pm and there was a picture party at 5:00pm. I scheduled her blowout/hot tool style for 2:00pm. I sent a text to my confirmed stylist, Terrence H. At 8:30am on that Sunday morning just confirming our appointment. I also included a couple of photos of what my daughter wanted her hair to look like. I received a text at 11:05am from PRIV canceling my appointment, but the message said they were looking for a replacement stylist that was equally as talented as Terrence H. Then at 12:23pm….just hours before her event on a Sunday….PRIV sent another text saying they were unable to find a replacement stylist. The text ended with “apologies for that”! Needless to say, my daughter was devastated. Beware!

by Michelle92625

I got a single text message less than 24 hours before my event informing me they canceled my makeup artist and had no replacement. That was all the communication they sent, just a random text, leaving me without any options to find a new makeup artist. It was Friday afternoon at 3pm. I called every makeup studio I could find in my area (Newport Beach). But everything was already booked for the weekend. I had made my appointment at least a month in advance. So, I guess I’m doing my own makeup now…..Beware!! Would not recommend this app or service!! You’re better off booking direct with a studio or salon, where you won’t get some anonymous text canceling at the very last minute with no apologies or options.

by Tinatheehawk

I would give zero stars if possible. DO NOT BOOK if your time or event is important.

I travelled to Baltimore for an event and used Priv since it was an easy way to book a makeup artist while away from my home city. My booking was at 5 pm. Several days before, the artist - Marquita - asked if my time was flexible. I explained my time constraints. Marquita said she might be a little after 5 and would let me know when she was en route.

After 5, Marquita was not on site but also not responding to messages. I contacted Priv and they did not reach out to their network to offer to send another option. They said Marquita could come 90 minutes late. When I said that was unacceptable, asked me if I wanted to cancel and that was the end of the support. Marquita messenged at 7 pm (my event start time) and lied that she had communicated with me as she worked with clients throughout the afternoon - I hadn’t heard from her in over 24 hours. Not showing was one thing, the lie and lack of integrity was an insult.

The whole experience was unprofessional and a complete disappointment.