Contact Su Support

by Rebeccajayne216

As a stylist at a Supercuts, I have guests tell me that the app isn’t working MORE than when it is working. They either can’t find our location (never shows up on the map), or it wouldn’t allow them to check in at all, it’s never outside of business hours or during a wait longer than 45 minutes either so there’s no reason they should have this issue. I also think that the developers need to include more than just a haircut as a service selection for our guests. It is extremely frustrating when someone checks in and we see just a haircut on our end, come to find out they actually want a full head of highlights or any other time-consuming color service that we are not aware of and aren’t quoting a correct wait time for the in-store guests waiting. There’s a MASSIVE time difference between a haircut and a color service. If we see ahead of time that they are already planning to get color done, it allows us to see and quote a more accurate wait time. We’ve had this issue for as long as the app has been out and we constantly are being asked why we don’t have more service selection options. PLEASE PLEASE PLEASE!!!!! FIX THIS ISSUE!!!! It is beyond frustrating. Half the time I don’t even recommend the guest to use the app because the wait times they are seeing are inaccurate half the time. I just tell them to call the store instead.

by CA_D.rew

The appointment function is very difficult to understand. If I try to check in before I head to the salon there is often not a time slot for a longer amount of time than the wait says. Most of the time I just select the soonest time and then head to the salon anyway where they mention that I am early and then people who checked in after I checked in online are taken back for a haircut before I am. It is also confusing in that if I am 5 min late for that “appointment” I am put on the list again as if I am just checking in and people who arrive after me are taken back before me. I have sat angrily waiting for 30 to 45 min before when the initial wait on the app said 0 minutes! I have lived in other cities where great clips are nearby and used their app to check in and it is so simple. You just check in and then you have an hour to get to the salon and when you get their you are right in line where you would have been if you had been in the salon when you checked in. My suggestion would be to drop the appointment feature. Either way I am actively looking for a place nearby to go to because this has happened too many times.

by Clc047

I usually only write good reviews but there was no way I could today. Just awful. Apps not that great what’s the point of check in if you just get bumped over several times and when you say something they just ignore you. You can clearly see the number your name is and they keep calling others up that are after yours. Mind you they were walk ins that came in way after we got there!!!! Even had a lady that was a check in after our name and they still took her first. Again stated something nicely and they just rudely said we might get you next. The employees were rude to each other while acting like that in front of customers. Waited almost an hour more then what the expected wait time was given. Finally left without your crappy service and took my business elsewhere. NEVR EVER COMING BACK TO SUPER CUTS Again!!! That was the 2nd chance we gave and wow no surprise worst customer service. Again remind me why you even have check in? Never will we use Super Cuts app or services!!