Contact GlossGenius Support

by Zachery001

I HAVE USED THEM FOR 3 YEARS.. they only care about money.. they do not care about the people who pay them for service. only add features that make them money and they refuse to add feature that cost them nothing that would greatly help those who use their system.. they are owned by sola salons which is a huge franchise that over charges stylist for a small box to work in.. I dont why i would think they would care about people on an app. i have asked them for two new features for 3 years an nothing.. i have had others ask for the same features and nothing. they dont care and they wont listen. all they will tell you is they will forward it to the right person which is the trash can. you pay for what you get 20 bucks a month gets you 20 dollar junk with horrbile customer service.. dont base your whoel business around online book with 20 a month system where htey dont care about yout..

by Tavitrendy

I did the trial and an additional month . I first the app is annoying with. So many messages text and constant changes . The payments system is sketchy to clients . taking an image of their credit card freaks people out . Can’t scan chip cards higher rate fee . then have to scan their drivers license . The calendar doesn’t sync to your calendar so you have to manage it in the app and that’s made more complicated than it needs to be . After spending so much time adding clients and directing clients to use the app . I should be charging the app for all the time and work . The processing fee and an app fee really ! Square has free online store and online booking . In conclusion gloss is just that a shiny over done and not worth the money. Just another way to take money from hard working people for doing nothing you can’t already do with pencil and paper for free.

by Meeeeecccchh

A year later from this update and there still haven’t been a major update!! When are you guys going to give us something new. I’m considering leaving the platform and going to genbook besides the app being pretty it’s not worth $40 a month 😒

I’ve been using the app for over a year now. You update the app without updating the app with any new functions. We send in our ideas but still no update. If I received a booking Im only aware by receiving email/text alert. I should be able to look at recent activity in the app. There’s no way of keeping track of cancellations, still unable to give a $ amount discount, no card reader, sometimes we have messages for clients we need a pop-up message box for when the client enter the site. We should also have an option to take deposits. I was with accuity I left because GlossGenius was more appealing and had a more professional setup but it’s lacking a lot of options needed for bookings.