Contact SketchUp Support

by Pizza_dough

I logged into this app and the one project I created is nowhere to be seen. Instead I see a couple sample projects.

I used the free web version of Sketchup to create the project. If this app does not show projects for non-upgraded (free) accounts, that should be readily apparent after logging into the app. It should present a listing of your projects, with some copy stating that you'll need to upgrade to view them in the app. There is no mention of it if this is indeed a limitation.

If it is NOT a limitation, the app is just broken from a usability perspective. It makes no sense that you can create & save projects while logged in on web, then log in here and see nothing you created.

If if IS a limitation, though, that is pretty ridiculous, because I can view my project with mobile Safari. There's a fine line between "extra features" (in the context of deciding whether to pay for software) and "reversing bad decisions" aka "making things less evil". I usually get angry about the latter things and don't end up paying for the software.

I don't know why. Sketchup is obviously very useful. And I usually pay for useful software that I want to use. There must be some psychology behind it & some way for developers / product managers to optimize better for conversion.

1 star because this is basically useless as-is.

by Xturgorex

If you edit and update your SketchUp model this app will not retrieve the up-to-date model. Even after deleting the model from viewer, clearing it from recent apps on iPad, renaming the model online, then downloading the model with the new name, the old version of the model persists. I had to completely DELETE THE APP from my iPad and re download to retrieve a new version of the model for viewing. After searching the SketchUp forums I discovered this has been an issue since 2018. The latest response from the dev team, which is a year old as of Jun 2021 does not offer a working solution and says they’re working on it. I can’t understand how something that is the most basic of functionality can take this long to fix. Clearly they don’t spend much time working on this app.

by Karpisi

I have a SketchUp Pro subscription and only tried out the app for the hope that it would let me do basics without opening my laptop. But from the get-go this app wants you to download any models uploaded to the 3d warehouse in order to open them. Why would I want to download a giant model onto my phone? Streaming the model should be a basic. Just like all models on 3D warehouse can be previewed without download. Also why would I upload my client’s confidential models to the warehouse? My projects are saved on Dropbox and there is no way to connect Dropbox to this viewer (not there in the cloud options). Please update app to do these basic things and while you are at it, make sure I can measure some distances on the model as well. Sort of like DWG Trueview!