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by Amy.bo.bame.e

I never write a review but feel compelled to do so. I signed up for a newborn sleep class and paid $20. On the day of the class, Dad and I rearranged our schedule to be able to take this interactive class (hard to do with a newborn!) We waited an hour for the class to start and it never started. Others in the class were also chatting waiting for it to start. I HAD to reach out to babysparks and was told their was, “technical difficulties.” They automatically signed me up for another class, which I could not attend. Since it would be available to watch later, I thought whatever better than nothing. However, I now CANNOT WATCH THE CLASS. I reached out again to costumer service and was told to “delete and reinstall the app.” I did and wrote back that I still cannot view the class. I keep writing and get no response.
Terrible customer service, no phone number. THIS IS A SCAM! I will be contacting my bank to file a fraudulent claim. DO NOT WASTE YOUR MONEY! I am worried they now have my bank account info!

by Bakheh

I purchased this app. However, I found this app as an completely inaccurate application based on baby’s age. In the system, it is displaying my baby age is one month whereas she is about three months. And, in daily exercises, the app wants me to do some exercise which are not appropriate for baby in one month or even two month old. You would harm your baby if you want follow those exercises! Moreover, In each exercise movie, it is showing a baby who can grab things and seat in two month( I was assuming the app is offering the exercises based on my baby age and it is customized service)! I was worry a lot why my baby cannot grab toys in two months age or why my baby cannot do the things that movie baby is doing. However, after study and probing my concern, I realized that this app is wrong and it is not my baby issue. Therefor, do not trust it , and do not perform all the exercises. Otherwise, you will harm your LO with these faulty plays and she would get pain👎👎👎👎

by Sn0714

From the the initial look and feel of it, it feels very antiquated. The app is poorly designed, and not user friendly at all. To make matters worse, somehow my account information (either my email or pass was incorrect) and kicked me out — mind I tell you this is AFTER I PAID for the subscription. I contacted their support team and it has been well over a week that they respond once a day I’ve been going back and forth on. I sent them my subscription email verification and the welcome emails they’ve been sending me and STILL they they are not able to find my login even after I’ve sent them the emails they’ve been sending me.
The brief moment I used the app, the use/feel felt very 2008ish to me not a modern app. I paid for the content which now I regret even paying for it. And when I asked for refund they referred me to the Apple team to get my money back. Garbage app, don’t bother with it. Use a more modern one like Kinedu.