Contact MyHumana Support
Company Name: Humana Inc.
About: Humana's operates through three segments: Retail, Group, and Healthcare Services.
Headquarters: Louisville, Kentucky, United States.
MyHumana Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
Verified email ✔✔
E-Mail: MobileDevelopers@humana.com
Website: 🌍 Visit MyHumana Website
Privacy Policy: https://www.humana.com/about/legal/privacy/
Developer: Humana Inc.
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3 Most reported problems 😔💔
Poor app
by Nlkflint
This app does not update Medicare stages. I fully met my deductible and when I sign in on the computer it shows me so. This app still says I’ve met zero dollars of my deductible.
This app does not correctly show pricing. I was prescribed a new med and the app said I would pay $300 for 90 days. When I signed it online it said I would pay 680 for it for 90 days and that’s what was charged to my credit card. So I no longer use the app as it just doesn’t update. I waited untilthe end of the month to see if it just updated once a month, but new month and no updates. I also cannot use the price estimator on the app as it is not accurate and does not agree with what you get when you sign in on a computer. This is really an issue. Position here. Have use lots of healthcare and Medicare apps both as a provider and as a consumer. This app is a fail.
Horrible customer service
by Jasandsam90
I’m trying to get my policy so I can go to the dentist. I applied online with all my personal info and a credit card. I got an email saying look forward for a decision letter. It never came and I’m calling customer service. Well, bad idea. I called them for three days straight with no answer. It’s a automated system that supposed to connect you to a person and it doesn’t, it just rings until you give up. I finally got someone on the phone this morning and he put me on hold for 20 mins until the call unexpectedly ended. Worst company because of their customer service. I don’t know what kind of service they have because I just can’t make it that far to even get a client ID so I can visit the dentist.
No functionality
by VelcroP
I have Medicare Part D. Every single drug I enter says ‘Not Covered’- including ones that I just filled and ARE covered. Also annoying- I can only search for a medicine based on the first three letters of its name. While I usually know that, I don’t for every med-especially vaccines. I need a Tdap, for example. I don’t know all the brand names for those. The deductible shows me at $0 even though I’m several hundred in. For pharmacies, it won’t let me maintain a list of frequently used. Instead it wants me to share my location- which isn’t helpful if I’m not near my pharmacy.
I tried contacting the mobile developers as suggested. No response.
Have a Problem with MyHumana? Report Issue
Why should I report an Issue with MyHumana?
- Pulling issues faced by users like you is a good way to draw attention of MyHumana to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a MyHumana customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using MyHumana.
