Are you having issues? Select the issue you are having below and provide feedback to Merlin Bird ID.
- Limited database
- Doesn't let you ID birds it doesn't believe are in your area
- Doesn't let you manually ID birds by name in the event the search doesn't bring up your bird
- Doesn't allow you save your bird history
- No bird history/tracking function
The screen displays a swirling "daisy" in a black square. I can's shut down the program and it's unresponsive to an attempt to open links in the upper left . Thanks for your help! --Dana
Sound ID not working on iPhone
The email never came
accidently recorded 50 minutes. used up all my data plan. question is where this recording went since it does not show under "my sound recordings" (I didn't wait for it all to be saved with the red circle indicator)
"There was an error importing the file." What encoder options does Sound ID recognize?
Hello Sorry to say getting no response from you. Sound ID not working on Samsung S10+ Otherwise amazing wanted to donate but really wanted the sound ID Dave
It keeps freezing up, only way to access anything is from the first dropdown page then that freezes. Was going to delete and reinstall but don't want to be charged again?
Song ID isn't working with Android phone. Very, very few ID's in spite of loud bird calls. Works fine on my wife's apple phone.
app will not register or record any sound on samsung s21 android 12.
I have had this app for one week and I did confirm my email but now the message I’m getting is “You must confirm your email…” “Email sent…” I never received an email to confirm again and now the app will not open. I am still registered with the Cornell Lab.
Merlin has caused messenger to lose sound, so I can't have group chats.
The app was working for awhile but now it won’t open and says to check spam folder but nothing’s there.
New install Bird pack will not download, stuck at 0% iPhone X My wife has iPhone 8, works fine
Won’t open sends email verification pop up BUT email never comes I like this app when it works
I don’t receive the email to confirm after five day grace period. Have tried multiple times with three different emails, have checked spam folder. Please help!!
I don’t receive the email to confirm after five day grace period. Have tried multiple times with two different emails, have checked spam folder. Solution?
Love this app when it works. But…..it always asks to confirm email which I cannot find in my mail. I ask it to send again and still nothing. I even removed the app and reinstalled but the exact same issue. I would love to continue using this app but I will permanently delete if this can’t be fixed. Help!
Works perfectly on my iPad. But on my Samsung S10 Android phone the sonagram stops working after the first session and then only works again after I have rebooted the phone. I have turned off Google assistant and all other access to the microphone. Love everything else about this app. Will I get a response to cure this problem?
Turn off the google assistant under google assistant settings and the merlin app should work again
Turning off Google Assistant fixed Merlin for me on my Moto G Power
I upgraded to a Moto Power G and the Merlin App no longer identifies bird calls. The old Moto G6 worked fine.
I recently upgraded to a moto g power (2021) and Merlin no longer recognizes any birds. I am not sure what to do. I enjoyed using this app on my previous phone, moto g6.
For the past month people with Android 11 I've noticed that the sound ID is no longer working on Merlin. It seems that the new Google Assistant microphone is interfering with picking up the microphone and recording with certain apps. All you need to do is go to Google Assistant settings and turn off the Google Assistant while using the Merlin app and it should work again.
Message when trying to record: unable to record. Make sure Merlin has microphone access in settings. I have an iOS phone, when I go to microphone in settings there Merlin is not listed and I don’t know how to add it. The only thing I see is a button App Clips which is checked. I never had an issue before in making a sound recording on Merlin.
Merlin won't pick up high frequency bird sounds
As “my 5 day grace period is over”, Merlin says it sent me an email to confirm, but no email. Tried numerous times.
I am not receiving the email to confirm because the grace period is up
For several weeks I have not been able to import sound recording files stored on iCloud to “My Sound Recordings” - this is a new problem. I get this message - “There was an error importing the file.” Before I was able record bird song on Apple’s Voice Record app, save the .wav files to iCloud, and then import to Merlin Sound ID. This was a great way to recheck ID in addition to using BirdNET. The Voice Record app makes much better recordings than Merlin which has no way to control the recording and produces low volume recordings - barely audible most of the time after uploading to my eBird lists.
Was working. Now get message the app could not find location. Location setting is set to allow when app is open. Using Samsung Galaxy 9 phone.
Merlin was working fine until the past two weeks, we get a fuzzy background in the sonagram and the app is hearing birds but unable to to ID them, even when there is no background noise, the songarm shows it. Have cleaned microphone but hasn't fixed anything.
Complete guide to troubleshoot Merlin Bird ID app on iOS and Android devices. Solve all Merlin Bird ID app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Cornell University, developers of Merlin Bird ID.
Whether you’re curious about a bird you’ve seen once or you’re hoping to identify every bird you can find, the answers are waiting for you with this free app from the renowned Cornell Lab of Ornithology. • Expert ID tips, range maps, photos, and sounds help you learn about the birds you spot and build birding skills. • Merlin was created by bird experts for everyone. • Merlin is global—look up any bird at any location. • Keep track of your sightings—linked to eBird, a global database of more than 1 billion bird observations! • Powered by Visipedia, Merlin Sound ID and Photo ID uses deep learning to identify birds in photos and sounds. Merlin learns to recognize bird species based on training sets of millions of photos and sounds collected by birders at eBird. org, archived in the Macaulay Library at the Cornell Lab of Ornithology. • Merlin delivers the most accurate results thanks to experienced birders, who curate and annotate sightings, photos, and sounds, who are the true magic behind Merlin. • Choose bird packs that contain photos, songs, and calls, and identification help for anywhere in the world, including Mexico, Costa Rica, South America, Europe, Africa, the Middle East, India, Australia, Korea, Japan, China, and more. • It’s available in your language. Merlin is unlike any other bird app—it's powered by eBird, the world’s largest database of bird sightings, sounds, and photos. Merlin Bird ID helps you identify birds you see and hear. Just like magic, Merlin Bird ID will help you solve the mystery. Answer a few simple questions, upload a photo, record a singing bird, or explore birds in a region. Merlin offers four fun ways to identify birds. Merlin is available in English, Spanish, Portuguese, French, Hebrew, German, Japanese, Korean, Turkish, Simplified Chinese, and Traditional Chinese. Our nonprofit mission to improve the understanding and protection of birds and nature is made possible by the generosity of Cornell Lab members, supporters, and citizen-science contributors. The Cornell Lab of Ornithology’s goal is to help you and millions of others to learn about birds. What's that bird? Ask Merlin—the world’s leading app for birds.