Contact Caribu by Mattel

Contact Caribu Support


Company Name:

About: Caribu is a family interactive video-calling platform that provides an engaging communication
experience integrating books and activities.

Headquarters: Miami, Florida, United States.



Caribu Customer Service 👿🤬😡😠💢😤

Caribu by Mattel Contact Information

Listed below are our top recommendations on how to get in contact with Caribu by Mattel. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Caribu by Mattel. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).



NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Caribu Inc.



Verified email  

Contact e-Mail: [email protected]


Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit Caribu Website

Privacy Policy: https://caribu.com/legal

Developer: Mattel Inc.


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Privacy & Terms:

https://caribu.com/legal




Read 3 Customer Service Reviews 😭😔💔

4.4 out of 5

Great idea but it crashes and has glitches

2022-04-30

by Anklefxrecovery

The kids like using the app with Grandparents even though when they use it between the app on an iPad to the grandparent’s computer the coloring or circling of items didn’t show up correctly on both platforms. This afternoon my daughter used it with a friend who is on quarantine from school. It was great for the first 20-30 min but then the calls kept dropping (four times)and they ended up frustrated so they just ended the call. This also happened when we were using the free version so we thought the free version may have had a time limit, but now we have the paid version and the same thing happened. So now I don’t have an explanation. Love the concept but so far with the glitches we aren’t sure if we will continue paying for the app.

Should be better for the money

2022-05-07

by Acorn1028

Nice idea but the cons make me think I will be canceling our subscription after the month. Our 6 year old loves tic tac toe and the scavenger hunts. That being said....here are the negatives which make me happy I didn’t sign up for a whole year:
1. While trying it for free things moved fine but now that I’ve paid for a month there’s a significant lag between selecting something and getting it to open.
2. There’s no way to remove my picture. Since the pictures take up space, often needing to be moved so I can read the story, I would like the option of not seeing myself. It seems this should have been addressed long before now.
3. Some of the stories are too long, too detailed, or contain some content we would not want to explore while reading a story from a distance so we try and prescreen the stories and put them in our favorites. The kids can’t see those favorites on their screen however. It would be nice if we could just pull that screen up so they could choose what book they want to hear.

Great idea to keep in touch with the kids

2022-05-14

by Girl Who Reviews

The idea of this app is fantastic, however the execution is rather shaky. The app crashes and lags all the time, even if I’m just exploring the app by myself. Also sometimes the app does not sync correctly between both parties, my screen showed a completely different coloring page than what the other party had on their screen.
Lastly, when I finish a book/coloring page and back out of it, I notice I am brought back to the start page. I wish I was brought back to the exact position I was at before I clicked on the coloring page/book because I have to re-scroll to get to where I was. I found this especially irksome as I was exploring the app and was clicking on stories to ‘heart’ them and when backing out, I was brought back to the start page and instead of where I left off and had to keep re-scrolling through everything to get back to where I was. I hope the developers will be able to fix these hiccups to reach the potential I know this app has. Stay safe everyone!


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  1. Pulling issues faced by users like you is a good way to draw attention of Caribu by Mattel to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
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  4. If you are a Caribu by Mattel customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Caribu by Mattel.


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