小红书 app not working? crashes or has problems?

小红书 Status

Last Updated on 2024-10-21 by Xingin

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46 User reports:
App has problems

User reports 46

⚠️ Most reported problems ⚠️

Connection

22.2%

Not working

16.7%

Account

14.8%

problems reported in the last 24 hours

24 hour clock ⏰

Summary of 小红书 Problems 😠👌🔥

- Complicated for new users

- Not self explanatory

- Stops you from talking often

- No proof of violating rules

- Incompetence and ignorance of customer service

8 Reported Issues: 😵🆘🛟🚨📢

Anna

2024-11-14

My account was banned and I can’t find where can I identify my identity

Marie

2024-07-11

应用程序每 30 分钟崩溃一次。请在iPhone上解决此问题。

Marie

2024-07-11

应用程序每 30 分钟崩溃一次。请在iPhone上解决此问题。

Sofia

2024-05-29

can’t get code on my phone, i’ve been trying for a month

🥺 🗣️Troubleshoot | Fix Now in One Click

Valdeja Jean

2023-08-02

我看不到我的小本书是我的小本书故障是我的小本书满员了 I cannot see my cart on xiaohonshu is my xiaohonshu glitching is my cart to full to capacity

橘橘橘橘子🍊

2023-07-26

I can’t open my xiaohongshu since last night

Ann

2023-07-02

My XHS cannot Work, it kept showing its internet connection error but i have no problem on other apps. Pls help

ALICE CHIENG

2022-11-22

I can't login. Keep sending the code but I never receive the sms

Showing 1-8 of 8

Have a Problem with 小红书? Report Issue

Common 小红书 Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot 小红书 app on iOS and Android devices. Solve all 小红书 app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

小红书 iPhone Issues and Solutions

小红书 iOS app crashes, not working, errors
小红书 iOS app network issues
小红书 on iOS has black/white screen

小红书 Android App Issues and Solutions

小红书 has errors/crashing/not working
小红书 server network connectivity issues
小红书 has black screen

小红书 iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever 小红书 app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix 小红书 app crashes or not working on Iphone (iOS):

Close and restart the 小红书 app on iPhone
Update 小红书 app to the Latest Version for iOS
Uninstall and reinstall 小红书 iPhone app
Update your iPhone to the latest iOS version

Fix 小红书 on iPhone unable to connect to server/internet connection issues::

To resolve 小红书 network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix 小红书 black/white screen (blank screen) on iPhone:

Follow the 小红书 iOS app troubleshooting guide Here →

小红书 Android App Issues and Solutions

Fix 小红书 not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent 小红书 app issues:

Force Stop the 小红书 App
1. On android, goto "Settings" » click 小红书 app. » click "Force Stop".

Update 小红书 to the latest version on PlayStore

Clear 小红书 App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "小红书 app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch 小红书.

Fix 小红书 unable to contact server/ 小红书 internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click 小红书 » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got 小红书 » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch 小红书 on android.

Solve 小红书 black/white screens issue on Android:

Follow the 小红书 android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Xingin, developers of 小红书.