Contact Popular Woodworking Magazine Support

After having multiple issues with iBooks deleting my library from 95 I try to log in to gain access to my magazine I have paid for years and I can’t do this yes it’s digital but the customer still needs to have access to the files when programs go crazy. This is the worst customer service in history after having to write customer service and only getting part of my library fixed!!!! I have tried customer service for two and a half weeks yo log in to this app either give us a log in to access our product that is paid for or fix this app. As a former customer of your competitor I still can access all my digital files because they know the customer paid to be able to access them. I would give it zero stars for all the headache trying to get something I paid for!!!

As a subscriber since 2015, after install the new version of the app I unknowingly forfeited 2 years of my subscription. Current subscription for 2017 year will not restore. I have made several attempts, my network is not slow, my subscription is current, and my other digital subscriptions to other magazines work fine. Even after the initial snafu with Fine Woodworking’s app update all my previous issues and purchases were restored with in days of release. If your considering updating, DON’T! Why is there no statement from the publisher addressing the issue? Gentlemen and ladies, I enjoy your magazine have for years prior to going to digital to save room storing the print version on the magazine. Please fix your app, and let us at least know your resolving the issues.

Version 2 won’t let you restore any mags no matter how long you wait, how many days you try to do it, network speed or otherwise. When you send a support ticket you get an automated response from Zinio, not pop woodworking. This is the worst app experience by far. I’m paying for a subscription I can’t access. I’m canceling it and writing the publisher to let them know of this mess. Noob developers, garbage support, blame iTunes for being slow. This app should be pulled for fraud.