Contact Fine Woodworking Magazine Support

by Mario62

I have tried to send feedback to Taunton via their apps and via the web site, but neither works (I have screen shots if someone at Taunton wants details) so have resorted to a review.
The new version of this app is a big step backward. The biggest problem for me that I am not seeing the latest issue of the magazine on older devices. I have an old iPad in my shop and there’s no way I’m going to replace it just for this. It used to work just fine.
Another problem is that they have not thoroughly tested offline use. A couple of days ago I was away from net access and went to read the mag. It would not show me an issue I had previously downloaded because it could not connect to their site.
Both of these are unacceptable. If these are not fixed by the the time my membership is up for renewal in a few months, I won’t be renewing. And they should fix the feedback/contact mechanisms too.
I’m posting the exact same review for both FWW and FHB.

by UnRestored

Did anyone at Taunton bother to test this first? I suspect the answer to that is no. After selecting "Restore Purchases" the app states "33 products successfully restored". The problem is, they weren't. Only one, count em, one was restored. The app still indicates that I must repurchase all of the Tools and Shops issues, as well as a Tables and Chairs issue that I previously purchased. After sending an email and calling Customer Service, all I get is an email reply that they are sorry and they are investigating the problem. It has been weeks now and still no change. Taunton advertises a 100% money back guarantee ...well Taunton, either give me ALL of the products I've purchased or give me my money back! BTW, same problem with the Fine Homebuilding app!

by Timoc74

I hated the new app when it was pushed on me, I lost at least a years worth of magazines (would be forced to pay for them, not just redownloading them) that I had under the old app. I contacted customer service with Taunton and gave them my order number for a digital subscription and was basically told that they confirmed the start date of my subscription, but then blamed the developer of the app and said there’s nothing they can do, but that I should look for an app update to fix the issue. The app update came and still no fix. I recently updated to iOS11 and now the app is useless. Taunton and the app developer both need to get their act together and make this stupid app work. The ONLY reason I still have a subscription is that I love the content.