Shyft - Shift Swap, Schedule Reviews

by Proteus846

The company I work for switched to Shyft after our last one was discontinued, and I’ve hated it from the start. It’s more than just how childish Shyft looks (seriously, why does a business app look like it was designed for children?) — so many features are lacking. For the last few months I haven’t even been receiving notifications from Shyft at all, which has meant multiple missed opportunities to pick up shifts and help coworkers (the very reason for Shyft’s usage at my workplace) as well as both missed schedules and announcements from managers. Many team members don’t even use it anymore since the switch to this app, so getting shifts covered is much more difficult. It’s a trainwreck and I’m so glad we’re preparing to move over to Crew. (If you haven’t heard of it: Crew is a much more professional and useful app that does what it says it does… and it doesn’t have a poorly-drawn childish woodland creature for a mascot, which is always a plus) Honestly, it baffles me that Shyft was ever chosen at all; I blame that on the short notice we had when our old service shut down in August 2018.

by Nerdnamedmaddie

New update very hard to follow and understand. I get change is hard but this new update has so many bugs and is causing issues with my coworkers understanding when they are scheduled. My manager is also having issues seeing who all is scheduled during the day. It is also hard to know when I am scheduled for a shift as it is not always correct - this leads to overlap errors when associates pick up a shift-swap when they are already scheduled but aren’t aware.

The old interface was much more user friendly and way easier to use. I do like the professional look to this update, but it needs some major work. It should have been a more gradual update or had a better starting point for the 3.0 version. Very disappointed, as Shyft used to help me and my coworkers know exactly when we were scheduled and when there were shifts available for pickup. Never had any issues with the previous version.

by Mor.thel

I had no problems with the old set up of Shyft . Now I have the new update and there are so many things wrong with it. First of it shows previous shifts from many months ago so right when you get into Shyft make sure to check what month you are looking at cause it is probably not the current month. Also make sure you take screenshots of your schedules because even though you click the schedule button which is supposed to show the pictures of the schedule, it most likely will not show up. I haven’t been able to see my works’s schedules all day, sometimes they will appear but most of the time they are nowhere to be found. I also have trouble seeing the open shifts posted on Shyft . I am casual so I pick up open shifts and I currently in the last couple days have been relying on other people telling me what open shifts there are because all of our apps show different things. Not to mention when you go to the current date on Shyft , for me at least, no shifts will even show up. None of the open shifts that still are waiting to be picked up or have been picked up will appear on the current date. So when I go on app before I head into work for the day and look at today’s date, it is blank. All of the employees who have updated their app have complained about it. We are all confused and have the time we all see different things on our screens. I miss the old app.

by RiderRiderRider

I’ve never had a problem with Shyft before the most recent update, when the icon was still a beaver Shyft worked wonderfully. But since hte update, not only was the logo off putting, but I can’t even use Shyft . I can’t see my schedule so now I have no clue what days I’m supposed to be working or what my hours are. Then I opened Shyft to see if the problem had resolved itself, only it didn’t fix itself. The problem got worse over the span of less than an hour and I didn’t even open Shyft to cause it. I deleted Shyft and re dowloaded it to try and fix the issue, except now it won’t let me log into it. Shyft is terrible and I don’t understand who’s idea it was for the update, because it worked just fine before and now it doesn’t work at all.

by Royalewiththecurlyhair

First time reviewing Shyft...
The biggest downfall of Shyft is that schedules are not updated in real time. I post a schedule and it’s forever locked in Shyft. In the real world, in a week’s time, many changes happen to a schedule. Associates have to always check their emails for changes rather than use Shyft . Sometimes major scheduling changes have to happen and looking at Shyft is a waste. If real time updates reflected in this app, that would make a tremendous difference.
Second time reviewing Shyft...
I still really dislike that there is still confusion for employees when using this as a tool to read their schedules. With a 100% chance that schedules will change every week, there has to be a way possible for real time changes to be reflected on Shyft . I used Dayforce before and all changes made in the scheduler were also made in Shyft .
IT IS POSSIBLE. Someone did respond to my first review and said the information only goes one way, from the scheduler to Shyft , why can’t updated schedules so the same thing?????

by Amanda/

I can agree that Shyft needed a bit of a professional facelift but it’s function and ease of use has completely disappeared in the new update. My whole team has been having issues with the new app in both posting shyfts and even having their schedule display properly. As I am a manager I can see all shifts for all employees and I find it’s extremely difficult just to find what days I’m working.
I tried to share my feedback with the team through the feedback/support option in Shyft . I said Shyft was much easier to use before and I wish we could go into individual days to see the schedule. The response from the this app team was to give me tips on how to “choose the schedule tab and not the marketplace tab”.
I agree with the previous review; if it ain’t broke, don’t “fix” it.
this app 3.0 was a bad direction and I hope the developers realize that the ease of use was the main appeal of Shyft in the first place. Just get rid of the chipmunk/beaver in a Hawaiian shirt and it would’ve been golden.

by Xkxkxkb

I used to love Shyft for work but for some reason lately the push notifications will work for a few days and then stop. I am a manager and I have to approve shift swaps but I keep missing them because of this. I have to delete Shyft and reinstall it to get push notifications working again. I have everything set in Shyft to send pushs and in my iPhone. For a couple of days I will get them and then it will stop again. It’s super frustrating.

Edit: same issue continues with having to delete Shyft and reinstall to get push notifications. Also now if I go into Shyft to approve a shift, I get stuck on that page and can’t get back to the home page without deleting and reinstalling Shyft . Seems like these are basic functions that should be fixed.

by Ktl620

Shyft used to work so much better…the most recent update that was done is horrible and makes Shyft very difficult to use.
Posted shifts do not appear for everyone, shifts disappear even once covered, the ‘marketplace’ looks different for every employee - not all shifts show up. It’s also hard to navigate through channels when all the personal private chats are in the same thread.
The schedule appears and takes the Home Screen back 2 months to May-confusing everyone who looks at it who don’t realize they now have to select the month to see the most current schedule. We have been using Shyft for the past 3 years to run 5 businesses and this update is making us consider shopping around for another option.

by Lady8801

When I got Shyft I thought it would be helpful but unless your employees are doing all the work of adding their own schedules to Shyft it is not helpful. Trading shifts does not work unless ALL employees have added the schedules to Shyft . Do not pay for upgrade either it’s a rip off. I’ve asked for a refund but they will not offer it. Stating I have to go through App Store for refund, but since I purchased app and upgrade over 90 days ago a refund is not possible
Through App Store. If I can prevent 1 person from using Shyft my upgrade fee is worth it. Do not get Shyft.

***Since I wrote this review the company has contacted me several times to work with me and actually offered and sent me a refund. Although my staff does not like that they have to input their own schedules into the calendar now and I preferred the advantage of having it uploaded for me as the store owner, we will try to make it work for the time being.
The other features worked much better when they were offering this service. It streamlined the scheduling aspect. I personally felt it was what set Shyft apart from the other apps. I can send a text with my excel spread sheet in it to them so posting it on Shyft now seems like a waste of time. With all that being said I have upped the star rating because of their customer service. They all were wonderful and very professional.

by Akamaryday

As a manager who uses Shyft it is easy to use and convenient for associates. My biggest issues are with notifications. There is a column for “needs action”. These notifications never go away, even when the action is completed. Also, notifications should go away after the shift has passed. If I need to double check a trade, every notification since the beginning of time is there and can only manually be deleted one at a time. Also, only half of my leadership team get alerts even though we all have the exact settings set on our devices. If these issues were fixed, I would happily give 5 stars.

by Emmanbm

The title says what I mainly think about Shyft . It works great when there are no bugs but there are some persistent ones that happen almost every time I use Shyft . This includes it logging me out every single time I use Shyft and having to sign in all over again which gets pretty irritating, or Shyft when it DOES keep me logged in doesn’t have any of my work info on it. No schedules on the calendar, nothing going down in the area to pick up shifts, and it won’t let you access your chats or messages. This bug has gotten so bad at points I have to uninstall and reinstall Shyft so that I am able to log back on rather than being stuck logged in but not be able to do anything. Shyft is great! But these two glitches are realllyyyy irritating. Sometimes I have important messages to send like letting my team know I’m running late, and because of this I haven’t been able to let them know. I know the developers are super on top of things. I hope an update rolls around soon that fixes these issues! x

by Rhk579

So this is a pretty swell app. It does what you’d expect it to. It’s user friendly and convenient. The biggest gripe I have is that once you tap “Cover” you can’t really go back. I suppose you can msg a manager and ask them to reject the shift but then the poster has to post it again (I think). Sometimes people will accidentally tap “cover” on the wrong day or sometimes change their minds or something will come up so I think it would be more useful to be able to cancel a “cover”.

Another suggestion is that it might be useful to have some sort of pop up message whenever you choose to cover a shift that says something like , “you already have a shift that day. Are you sure you want to cover this?” My schedule changes all the time so I’ll always have to go back in my calendar and check if I have a shift that day and mull over if I really should cover. I’m not sure if what I just suggested is even possible though.

Anyways just my two cents.

by Dirtydishmagnet.com

I used to love Shyft! I could see who was scheduled to work and who had posted shifts with minimal effort. It was clean and easy to navigate. With this new update, I can no longer see who is working because once the shift begins the ones currently working stent visible. It also doesn’t view the correct date; I scroll to Thursday but I’m looking at Wednesday. I can also not see where people have posted shifts to cover. I think it’s in the marketplace button but that makes no sense. Please consider bringing back the organization and ease of use of the previous app! I dread having to look at this one now. The layout is not as user friendly as the previous version.

by Sarah1296

My store recently starting using this app and we find it’s very helpful. Before we had to call and check with a manager and now all they have to do is approve the shift on Shyft . Super easy! However, one improvement that I think could be made is when the shift swapping gets rejected. The shift stays on the homepage with a red X, which I have to scroll through to get to shifts I could pick up. Instead of leaving the rejected shift there, could there be some message under the shift that someone tried to take it but failed and then re-open that same shift to someone else? It’s inconvenient when that person then has to re-post their shift cause they couldn’t get it covered the first time. Either that or just automatically delete the shift and notify the poster so they can re-post it. Other than that, Shyft is great!

by Erc Eld

This used to be a really good app for trading and covering shifts. Anyone who’s worked retail knows what a pain that can be, and Shyft was doing an awesome job until a recent update.

Now I have to log in with my company credentials every time I open the this app app. This means I never see any messages I receive about shift requests or when people post shifts. It kind of defeats the entire purpose of there even being an app. It would be much easier to have a horrible messy group text with my coworkers or to track them down and ask them in person about their shifts instead of using Shyft.

by Carrissarae

I am a Store Manager for a large retailer... and this app has made such a large impact on the work-life balance of my team! I have had less than 10 call-ins in the past year thanks to Shyft and for my associates looking to pick up extra hours... they are getting the notifications in real time so they can snatch them up! Shyft has also saved me SO much time as a manager when someone calls in, having to make up to 25 phone calls to find someone to cover (if they even answer the phone)

Life saver!!! We love this app!

by GoodNightBear

I work as an employee at a retail store and Shyft makes it very easy to swap shifts or pick up a shift for someone. It’s also easy to communicate as a team or individually.

It is a great reference place to see your work schedule for the upcoming week too; it fantastic truly!

I only wish it would allow you to somehow add your scheduled shifts to your calendar automatically. At least for me, it would be awesome not to have to enter them manually. Just thought I would make that suggestion. Thanks!!

by Rallphhie

I love how easy it is to use and how easy it is to cover someone’s shift just by one click of a button. Of course u have to wait until a manger approves of the shift change but regardless it makes it wayyy easier to talk to other employees and also helps give out information to everyone very fast. You can also put your availability on Shyft so now you don’t have to drive all the way to the store... I recommend any company looking to find an app that will be helpful when it comes to creating a schedule Shyft is a must have.

by Sarah12345678

As a manager I was hesitant when my company rolled out the idea of using Shyft but it’s been working surprisingly well for us! Our biggest issue is that it is not yet linked to our payroll system - so when someone tries to pick up a shift we have to check against everything in our system that the employee wouldn’t go into overtime or violate any minor laws. Nonetheless it’s been great for employees to easily swap or pick up shifts. As a manager the feature to post open shifts is great too ...we use it often! I think being able to tag people (@ whoever like Facebook/Twitter allows) would be really helpful as we do communicate with employees in the comments of a this app post and this would help ensure they see it.

by Jackie From Old Navy

I am a store manager from Chico, CA. We recently had a large wildfire that impacted our community and we needed to quickly and unexpectedly initiate emergency procedures and do safety checks for our team. Shyft was our most effective way to communicate with our associates quickly. We could announce in the group chat function that we needed everyone to check in and I was able to connect individually with employees who were evacuated from their homes in the private chat. The impacted employees did not have consistent cell service but were able to communicate in Shyft instead. Thank you for creating a communication channel that helped us in our emergency❤️

by Timmc94

The company I work for switched to Shyft after our last one was discontinued, and I’ve hated it from the start. It’s more than just how childish Shyft looks (seriously, why does a business app look like it was designed for children?) — so many features are lacking. For the last few months I haven’t even been receiving notifications from Shyft at all, which has meant multiple missed opportunities to pick up shifts and help coworkers (the very reason for Shyft’s usage at my workplace) as well as both missed schedules and announcements from managers. Many team members don’t even use it anymore since the switch to this app, so getting shifts covered is much more difficult. It’s a trainwreck and I’m so glad we’re preparing to move over to Crew. (If you haven’t heard of it: Crew is a much more professional and useful app that does what it says it does… and it doesn’t have a poorly-drawn childish woodland creature for a mascot, which is always a plus) Honestly, it baffles me that Shyft was ever chosen at all; I blame that on the short notice we had when our old service shut down in August 2018.

by Dragonball161

For one, Shyft doesn’t allow for the swipe to go back that has been standard on iPhone for a number of years, but I could get over that. It’s when Shyft tells you that there are new messages and you look, update it, and there are none that really annoys me. I need Shyft for work, and want to use it, but when I message an employee and get her reply, but don’t get the reply, that is when I’m frustrated by Shyft .

Actual scenario this week: I direct messaged an employee, and she replied, which I saw in the preview of the conversation, but when I clicked the conversation, it was as if she never replied. This isn’t a connection issue, since I could use Safari and iMessages at the same time. It took closing Shyft and waiting 15 min before the reply showed.

Also, Shyft will notify you of shift postings and swappings, and when I go in and tell it to “clear all,” it will, but the notification is still there.

Overall, I feel Shyft is clunky and not well polished.

by Chrissyy0524

It’s does your basic needs. It’s great for being able to pick up and post shifts especially during the busy holidays. It’s a very glitchy app though, occasionally will show notifications once you open Shyft there’s nothing.
Also real life situation, last weekend my manager messaged me privately to come in around 3 if I could, I didn’t get a notification or anything, like I normally do, I didn’t see the message until I opened Shyft around 6 to check out the available shifts.
I suggest only using Shyft for shift swapping, the message feature is always bugging out.

by Corallynn

Love Shyft however when someone likes a post and you get notified when you click the notification it doesn’t take you to the post. Also you can’t see WHO liked the post. Since you guys don’t have a read option this is a way I could use for those who have read a post or whatnot.

This seems like an easy add on and would make your app altogether better.

by Kea394

I use the this app app with where I work and it’s been the best app I’ve honestly ever used. It’s super easy to switch shifts with someone and our schedules are automatically uploaded every week which is a definite plus. Along with the updates an hour before a shift to remind you have work! Shyft really makes life easier when someone needs to get a shift covered quick. Not to mention the cute little guy that switches looks and now since it’s spring he changed to holding a cute little flower! Shiffy rocks 🙌🏼

by ( Berry) Mandy Bentley

I work at the South Ihop with Josh, he is an amazing GM! He truly cares for his employees! He gives his all, and takes his job very serious! There are days he is there for 15 hours, he always keeps a positive attitude, and respects his employees! Josh Thank you for everything you do to make the South Ihop the best Ihop! Thank you for putting your heart and soul into your work! I greatly appreciate you and your hard work!

Sincerely,
Mandy Bentley