Contact Wonolo Support

In an attempt to fine flexible work, I hopped onto the App Store and found Wonolo. I decided to download it since the interface looked nice and it had several high scoring reviews. Immediately after creating my profile, the app let me know they are not allowing companies in California (the state I reside in) to make job postings. Understandable, I’ll just delete/deactivate my account. Wonolo does not allow you to do so on your own— you must contact customer support, who’s only form of communication is through email. I fill out the form and await a reply. I am unable to respond until a few days later. By this point, I receive an auto response saying the ticket has been closed and I need to resubmit. Frustrating, but I create a new ticket. The following day I go to respond to the new email and it says again the ticket has been closed, even though it has been opened for less than 24 hours at this point. Again, I’m instructed to resubmit yet another request. I scour the internet in an attempt to find any other contact information, to no avail. I had no negative feelings about not being able to use the app to its fullest abilities, but this is downright ludicrous that you cannot delete your account on your own. Obviously I do not recommend this for anyone in California but beyond that, I will never recommend this to anyone for the simple fact that you cannot address concerns en vivo and the customer support is a joke.

Wonolo takes advantage of hard working people trying to get by. I smell a class action lawsuit very soon. A company without integrity, Wonolo will make a statement in their App store description, say something different within the app itself, and then actually do something inconsistent with either. For example: “Get Paid 1-3 days after completing a job”, becomes “Get paid 3-5 days after completing a job”, which in reality is: get paid whenever we feel like paying you, which can take a week or more. Another example: “Our people’s health and safety are important to us. During the COVID-19 outbreak- if you feel sick or have been in close contact with someone sick you can withdraw from a job within 12 hrs of start time without any penalties”- in reality- you follow their recommendations, yet they penalize you for doing so. Another example: “After a job is complete, if a requestor wants to change the Wonoloer’s agreed upon hours, this MUST be approved by the Wonoloer before any adjustments are made” - in reality- they will adjust your hours without your knowledge and pay you accordingly- regardless of how long you actually worked. I could go on and on, but my point is that Wonolo is greedy, dishonest and irresponsible & they need to be held accountable.

I started picking up jobs in July and everything started out great. It took 4 weeks before things started taking a nose dive and they continue to get worse. Support has taken up to a month to respond to concerns that needed to be addressed in that day. Some of my submissions have never been responded to at all. I have jobs I haven’t been paid for. I have cases that were closed repeatedly and I was forced to reopen the case as it was never resolved. Wonolo does not care what happens to any of the wonoloers as their requestors will lie and the lies will cost the worker time and money. Wonolo never bothers to consult the worker about anything. They prefer to just restrict or just cancel the account. The people I have been working for ask me to come back and give me great ratings but Wonolo trashes my credibility by canceling my jobs. There lack of concern or support and the glitches in their system has caused me a good deal of financial hardship. And the promos and bonuses are BS because somehow the system seems to glitch in just the right way to insure you never get one. And they will never get around to resolving that glitch either. When this worked it was great but 5 months later the risks have more than out weighed the reward.