Plowz & Mowz: Landscaping App Reviews

by .deeb.

I am deleting PlowzMowz after this reviewing and opting for a local snow removal service. This winter I have used PlowzMowz 3x. The first time the plow never arrived. I was texting customer service til midnight for a plow ordered for 2pm. I didn’t know if my kids could get to their bus stop in the morning. Customer service via text blamed the weather- literally the business they are in. It was only when I called that I was told they had lost communication with driver and had no ETA. She cancelled the order and put in a new one marking it as urgent, and a plow arrived within the hour. Something someone could have done hours before.
The second snow removal was a random man with a snow blower, which is fine except he made path so narrow I could barely pull out.
The third snow removal job (yesterday) the plow went half way down the driveway, into my lawn (tearing it up) for some reason and then left. When I asked for a refund for a job not completed (with photos included) I was told my driveway “looked longer” than was stated and so “probably the driver did just the 7 car amount. Hope that helps!” No follow up with the driver, no asking for actual driveway measurements, totallly ignored the fact that I have ordered a dozen or so jobs with this same information and never had problem. So blame the weather, then blame the customer is this company’s preferred method of problem solving.

by Edith Keeler

Update: Thanks, Billy, but I removed PlowzMowz and I’m not interested in dealing with the company further. I have accepted that it was the price for a lesson learned. I spoke to “Sojata,” “Faith,” someone only named as “Operator,” and “Ian,” and that fantastic four was enough for me.

The landscaper they sent out did a lazy job and didn’t do any of the extras I added and paid for on top of the already very overpriced regular service. After sending before/after photos from my outside security camera and exchanging numerous emails with an ever-changing cast of customer service agents, none who offered any refund or re-servicing of my lawn, I ended up with a guy who literally emailed “what do you want me to do about it?” How difficult is it to make something right?! I paid for extras - either get someone to do them or refund the money. It’s a simple concept that this company pretends they don’t understand. I wouldn’t trust them or anyone they send out to work. Now I see why the first mow is so expensive - because they know it’s unlikely that there will ever be a second. Avoid PlowzMowz.

by Mlb35787

Someone titled their review “too good to be true”, and I couldn’t agree more. Was super excited to have the lawn service at my fingertips. Customer service seemed great. People came to mow the lawn and did an AWFUL job. Customer service reached out immediately, said they’d have the person come back the next day. I said I didn’t want that same person, because obviously they did a terrible job the first time—you think they’ll magically do it better?! Next day comes, looked like nothing had been adjusted. Contacted customer service, and they sent me a quote from the person claiming they were there and that we just had bad tufts of grass. I told them I had already SAID I didn’t want the same person to come back out, clearly they don’t know how to cut grass, and I showed another picture of the uneven cut. They tried to tell me it was because I didn’t order edging, which was moot because I wasn’t even mentioning edging! I was just standing outside now looking at the absolute asinine job this person did who clearly has no idea how to adjust lawn mower blades, and makes me wonder if they lied and never even came out a second time. Either way I canceled my service and went back to the same service we used last year which is 30% more expensive and 110% worth it. Terrible. I should have asked for a refund. Oh well.

by Hoosierfan87

I signed up to have my lawn mowed and decided to go for the weekly service to get the lower rate. Bad idea. The job was postponed due to weather. It didn’t rain until the late evening, but postponed anyway. I messaged to see when we could expect our lawn to be mowed, no response. The following day we were told someone would be out ASAP. They showed up around 8:30 and finished in the dark. This was 2 hours after we cancelled the service. Then to find out that we can not cancel due to the fact we had signed up for the weekly service 😳.
The following week our job was postponed again but completed in the morning the following day. They only cut 3/4 of an inch each time, so although it had been cut, our grass was rather tall since we were going 8 days between service.
My lawn was scheduled again to be mowed yesterday. At 8:30 and no one showing up, I messaged them to ask why. They responded 12 hours later to inform me that “due to equipment malfunction” the service was put on hold. After leaving several messages over the next couple of hours, I was informed that once again someone would be there ASAP. Two hours after that, still no one. Another message and another promise. At 4:10 I received an email that my job was being postponed due to weather. My grass is now 8 inches high and I am hiring someone else.

by Cat091716

If you are in a pinch with 2 feet of snow in your driveway, you are better off using a spoon to dig your way out. PlowzMowz itself is flawed in many ways. But the business is even more flawed. They aren’t capable of keeping up with the work, and I find them cancelling service in areas that get the most snow. Their app doesn’t tell you ahead of time if they are swamped with calls and running behind. So you place your order and find yourself waiting for hours and hours until you finally reach out to customer service who tells you they are taking up to 8 hours to fill all ASAP orders. But the catch is, they still assign your order to a driver, so if you want to cancel they use that against you to keep your money. Something has gone wrong every time I have tried to give this failure of a business a chance. They are reluctant to refund you when something goes wrong, and usually come up with excuses to keep a percentage of your money, even if the error is on their side. They have serviced the wrong address and then made me wait another 4 hours for a plow to come back, and didn’t refund me even a penny and never apologized other than in an automated email. So get a spoon and start digging because you’ll be done before they ever get to you.

by Traynor84

Your service is consistently significantly more expensive than similar services in my area. I used your service for nearly a summer but cancelled my recurring service and bought a lawn mower, which cost the equivalent of two service visits. This weekend I decided to give you another shot... I’ve started renting a home on Airbnb and needed my yard cleaned up between guests. I paid $300 for a yard cleanup with pet cleanup and edging of sidewalks (ridiculous, but I was willing to pay it because of time commitments this week). You sent the job to a provider and it was scheduled for today. At 2pm I received a notification that the ETA for my job was 5pm. At 630pm nobody had shown up. I contacted customer support, and was told the provider ran over time at a previous location and wouldn’t be able to complete the job today “due to lack of light but rescheduled for tomorrow”. It’s 7pm and still light out. Also, it’s forecast to rain for the next two days. If you had been honest and said you couldn’t complete the job for three days, I would have done it myself and saved the $300. Poor service and poor communication, at a premium cost. I won’t be using your service again and won’t be recommending it to others.

by Dmapl

We switched to this service for weekly lawn mowing after struggling with a local person who was unreliable. For the first 6 weeks all was good. Willing to pay almost twice as much for what we thought was better reliability. Well, we are now going on Day 5 of one scheduled job being postponed after another. Still can’t get it done! This has been a stretch of dry weather so rain is not an excuse. I have been on the phone with them multiple times, chatted through PlowzMowz etc. Sometimes the customer service was courteous, sometimes dismissive. I’ve heard everything from “equipment issues” to weather (when it rained for less than 5 minutes) and more. I’ve yet to be offered any real recompense for the problems. I’m just beyond frustrated at this point and actively trying to secure yet another service to do our lawn. I get that it’s a challenging business model in terms of reliability, weather, etc. But this company needs a plan for when one of their providers flakes out. Which inevitably happens. They clearly don’t have a plan for that.

by MKB317

We had the worse possible experience with this company. The mow person violated the rain policy on multiple occasions. Most recently, after 2+ inches of rain in less than 24 hours, they mowed in violation of this company policy. This resulted in major damage to our lawn, large ruts, and other issues. In addition, there was damage to our downspout (needed replaced) and damage to both neighbors’ yards (requiring re-seeding). The company was very unresponsive to these issues and initially only offered a 10% refund, then 20% refund. Customer service was a disgrace, and proceeded to text us on multiple occasions on Friday night and Saturday morning to dispute our concerns that were very clearly supported by photo evidence of the damage. The business model is based on a complete lack of accountability by the mower (they take photos of finished lawn in such a manner as to hide damages and problems) and quality is highly variable and often poor. Customer service is very unhelpful and there is essentially no way to seek restitution. I highly recommend avoiding this company and their services.

by Ajojoga

I can go on at length with the problems I had with our initial service with this organization. From three cancellations to two postponements (no bad weather), our “65 bags” of mulch was finally delivered... at 5 pm. One bed was entirely skipped two of them were only half done, weeds poking out when promised in the ad that they would do light weeding. The amount to much we ordered was significant and probably 60 to 70% of it is on my lawn right now. They even sent a picture of completion of one of the beds that wasn’t even newly mulched.

When dealing with the customer service agents explaining our situation she kept repeating was “well, I can cancel your service”. No solution. She said she would find a landscaper and get back to me, she did not. When asked if somebody not showing three days in a row is a common occurrence, she was silent and then proceeded to read her script about customer disappointment.

If you have time in the world to have your services delivered, maybe this organization is for you. But please be on call to oversee the workers because it’s the luck of the draw. You don’t know if you’re going to get a great landscaper or a less than stellar one. This was not worth deviating from my regular landscaper to save a couple bucks.

by Sarah.seib

Ive tried to give PlowzMowz a shot 3 times. First when it was still pretty new, I hired them to mow. The grass was tall and my yard has an incline. They come while I was at work and when I got home the front yard looked like a hack job. Hey did t weekwack to there was random tall grass along the walkway and house. I went to the backyard and they literally mowed one line and left the rest. They weren’t coming back. I had to ask for a refund.

A couple years later, in a new home, we decided to use the plow service. It’s highway robbery! 50 bucks for a straight path plow on a driveway that’s about 50 ft long and one car width. I found their local plow guys that all charged about $15.

I just tried that app a 3rd time out of desperation to see if I could get a quick mow of a small patch of grass, maybe a little weedwacking and hedge trimming. PlowzMowz can’t even find my address when I search it (I live in a city, I’m nowhere near off the grid), doesn’t let me remove my old address under my settings, and I cannot save settings when I try to describe my yard or driveway, the save button stays inactive. The unreliable app alone says not to bother with them anymore, I’m deleting PlowzMowz yet again and won’t be coming back.

by EddieB1977

This company is about the best business model with the worst possible execution. All these wonderful reviews might have been paid for. Mine is backed with screen shots of communications with them. Signed up for a bi weekly service... it never appear to happen at the right time... after one and a half week delays each time, I had to get in touch with them, then they will tell me they’ll assign the job, then a couple of days later they will come back to me and tell me they had communication issues... the grass kept grown all throughout summer this way. This happened each single time... not even once it worked correctly. Then they send any amateur inexperience workers without the proper tools to work, no weeding and on a couple of services, they did not completed the job, just left half done. Then one of them thought that using my neighbors driveway with his big truck was a good idea. Broke the driveway and there was little to none response from the company. Do yourself a favor either pay $20 more to a quality service provider you know or go with the kids of your block (you’ll get more trustable service from them) do not fall in the Russian roulette of Mowz.

by Ac720417

I should have taken the reviews more seriously. We have quite a bit of debris and clean up needed for a few beds around our home. After submitting a custom quote request it took about 10 days to get a quote back which came back at $200 with tax. We thought that was very reasonable and decided to move forward. Unfortunately, the day the service was scheduled we were at the beach so we came back the next day and at first glance the beds looked great! Then we went into the back yard... the service provider took all of the debris from our beds and left it in a pile behind our garage!!! Then what they did bag up they didn’t even take it with them! They put it in our garbage cans filling them to the brim so we can’t even put our own trash in there until 4 days later! After contacting PlowzMowz they said they would send the provider back and asked for photos. When I sent the photos they came back and said oh we didn’t include that in the quote from the partner so it will be another $250 to remove the debris!!!!!! What?!?!?! That’s more then the original quote AND it’s not my fault you didn’t include exactly what I requested in your request to the third party. I am livid and now my husband and myself still need to bag and dispose of this debris we hired this company to do for us in the first place. Last time I do anything like this through an app again!

by Djwdjwdkw

App owners cannot control the weather or the independent contractors that do the work. They have failed however on the customer service front by failing to communicate non weather related cancellations in a timely matter. Further, when asked for explanations they default to “rain in the forecast.” As the reason when all major weather services and the customer on the ground know this is not the case.

It is ok if the answer is simply that the provider has better jobs to do or is backed up from rain 3 days ago. Just tell the truth. At mid afternoon, blaming rain that had not happened and is not forecast to happen by any forecasting service (zero percent chance) is simply a cop out.

If you want to save a few bucks and literally do not care at all if your grass is cut within a week of requested, I think this service is for you. But if you don’t like being told it is raining out when the weather is fine, an being lied to because it is easier than explaining the business model - spend a few more dollars and avoid this pass-the-buck and blame others operation. The money saved is not worth the aggravation.

by Rnoyvdsn

Do not use they will not give a care that the wrong address gets serviced! There is no phone or email to contact just a text message in PlowzMowz . When they do respond they don’t seem to read your message and have grammatical errors.
After putting this review in I have been asked by PlowzMowz 2x to update my review. When I went to input my address the first time it would not take my house number BUT would accept my street leading me to believe house number would come later. Next when the wrong house was done that isn’t even on my street. It took 10+ to have a resolution that o just gave up on because it wasn’t worth my time I was told they would come and now my lawn when I reported it wasn’t done the chat people replied every time it appears your service has been completed. Well if you had read the previous chats you would know it wasn’t. I was promised a refund and that never came. Plows and mowz you wanted me to update the review you have it. An updated review with more details how you failed me. I have a new lawn service now they do a great job - you do not. Please don’t ask me up update my review ever again.

by Amexrocks

Used PlowzMowz 4 or 5 times. I’m a landlord so cannot verify job completion without photographs. First two times went smoothly, photos and updates were sent. Last two times, I went into PlowzMowz to confirm job completion hoping to see photographs. Job was listed as completed, however no photos were supplied (as requested by myself, and as promised in app advertisement materials). PlowzMowz would not allow me to enter to see the details of the job completion without leaving a compulsory review. How can I review this service without photo proof of completion? The logical thing to do would be to leave no review until I have verified job completion. Once I entered PlowzMowz , I was able to access photographs. Had I been able to see these photos at the time of leaving my app forced review, my star rating would have been higher. These reviews effect the contractors directly I’m told, so I don’t think Plows n Mows is doing them a favor, requiring compulsory reviews in order to enter app. I suspect the bulk of my complaint is with PlowzMowz , not the actual service at this stage, however, I didn’t receive messages or texts from contractor. Perhaps some direct communication from contractors would be good, to compensate for the gaps in this awkward app.

by Dk60089

If you live in an area with a lot of snow this is a must-have app. When you need to get the snow removed and you don’t have a contract, just go to PlowzMowz and it’s really simple to get someone to come over to clean it up. It’s like the Uber of snow removal. Response time was within six hours and the price was very reasonable and quoted up front after entering a few details. Afterwards I got a photograph of the completed job. I would presume that if it’s really busy due to heavy snow you may have to wait a bit longer for service, as the contractors may be working commitments with their regular customers, but that may not be true. It’s a wonderful on-demand app to have for snow removal which you can use even if you are away on vacation. I have a door camera at my home and was able to monitor snow conditions to determine if I needed the driveway cleaned. Fantastic!!

by Courtneynathan555

I can’t say enough about Plowz and Mowz. I was looking for a snow plow service near me (right after a big snow fall) and was having zero luck. Then I happened onto Plowz and Mowz. I downloaded PlowzMowz (which is so cool and so easy to use) and within 5 minutes I had my service booked and confirmed. They give you the price upfront and you can confirm or reject it. Then after you put in your address it pulls up a picture of your house so they can see what shape and size your driveway is for the plow. A few hours later our plow guy showed up and did a really great job on our driveway. They leave a ‘completed job’ picture for you on your app too. They had many other yard type services available too and I will definitely be using them again! Thank you for making it all so easy. Definitely a happy customer!

by ChicagoMarketing

I have used Plowz for snow plowing for almost 3-years now and overall they have earned my 5 star review. I sort of think of Plowz as an Uber for snow-plowing. I need a plow and they connect me with a local source to get the job done. I use Plowz for my elderly parents driveway only when the snow levels are on the higher side or when I need to be at work or out of town and can not get to my parents house to help. I love being able to order the plow service from anywhere in the country, and the job gets done! I especially like the option of being in control and ordering jobs as needed. So many other options involve seasonal contracts, so I like having the option to use Plowz as often or infrequent as I choose and I just pay for the service when I choose to use it. I do make sure the driveway gets marked with plow sticks at the beginning of the season so the drivers know where the edges of the driveway are.

by Respectedcustomer

I have set up a weekly mow and now an aeration service through them. I’ve been so pleased with the quality of the work, but even more so with the service of the company. There was a company that wanted twice the agreed upon cost for a mow and they reached out to ask if it was ok. When I asked them to find another company, they did, and that company had no problem mowing for what the agreed upon cost was. Also, when another landscaper came and said they did the aeration for us a week earlier than requested but sent a pic of another house, and there was no work done on our yard, I contacted Plowz and Mowz and they immediately fixed the issue and scheduled our service for the date requested. I couldn’t be happier with the service which is really what makes something like this easy. I’ve had to deal with companies in my own before and I didn’t feel like I was getting treated well. Plowz and Mowz takes care of all the middle man work and I feel like I’m treated fairly. Highly recommend PlowzMowz!

by WillJordan253

I needed to get my lawn cleaned up from the mess that winter left behind; and honestly I just didn't want to do it myself. I found PlowzMowz online and gave it a shot. It's super user friendly, and when I got caught up on how/what I should be ordering; I was able to connect directly from PlowzMowz to their customer service team. They walked me through my questions, I got a quote and placed the order right from PlowzMowz . I don't usually leave reviews but I had to with the experience I had. After ordering I had a crew here in 2 days, they came (I didn't even know they were here until they were packing up), and took care of all the twigs/ leaves in my back yard. I tried tipping them as I caught them leaving, but they wouldn't accept. I'm really impressed overall with Plowz and Mowz; so much so that the next time I don't feel like doing something lawn related, I'll be hitting them up again and I'll definitely be recommending PlowzMowz to my circle of friends and family.

by GorgLorg

I’ve used this service since they were babies just starting out. Customer support, communication in general, providers and services were great. I have used and do use both the mowing and plow service. However, in the last 6 mos. I’ve had issues with services provided (one plow service left piles of snow at the end of my driveway that I had to shovel, I’ve had service providers delay until the next day on mows and one just didn’t show) and when attempting to contact customer service on this I wither received no response, completely different info from one to the next, lack of energy or interest on the phone, talking over me on the phone, overall rude tone. Additionally, on one mow they charged me one thing, different than what was communicated and also not consistent with the “receipts” I received (4 different prices for one job). Very disappointed. I will be moving on to local companies and contracted services from those providers.