Contact Plowz Mowz Support

by .deeb.

I am deleting this app after this reviewing and opting for a local snow removal service. This winter I have used the app 3x. The first time the plow never arrived. I was texting customer service til midnight for a plow ordered for 2pm. I didn’t know if my kids could get to their bus stop in the morning. Customer service via text blamed the weather- literally the business they are in. It was only when I called that I was told they had lost communication with driver and had no ETA. She cancelled the order and put in a new one marking it as urgent, and a plow arrived within the hour. Something someone could have done hours before.
The second snow removal was a random man with a snow blower, which is fine except he made path so narrow I could barely pull out.
The third snow removal job (yesterday) the plow went half way down the driveway, into my lawn (tearing it up) for some reason and then left. When I asked for a refund for a job not completed (with photos included) I was told my driveway “looked longer” than was stated and so “probably the driver did just the 7 car amount. Hope that helps!” No follow up with the driver, no asking for actual driveway measurements, totallly ignored the fact that I have ordered a dozen or so jobs with this same information and never had problem. So blame the weather, then blame the customer is this company’s preferred method of problem solving.

by Ac720417

I should have taken the reviews more seriously. We have quite a bit of debris and clean up needed for a few beds around our home. After submitting a custom quote request it took about 10 days to get a quote back which came back at $200 with tax. We thought that was very reasonable and decided to move forward. Unfortunately, the day the service was scheduled we were at the beach so we came back the next day and at first glance the beds looked great! Then we went into the back yard... the service provider took all of the debris from our beds and left it in a pile behind our garage!!! Then what they did bag up they didn’t even take it with them! They put it in our garbage cans filling them to the brim so we can’t even put our own trash in there until 4 days later! After contacting the app they said they would send the provider back and asked for photos. When I sent the photos they came back and said oh we didn’t include that in the quote from the partner so it will be another $250 to remove the debris!!!!!! What?!?!?! That’s more then the original quote AND it’s not my fault you didn’t include exactly what I requested in your request to the third party. I am livid and now my husband and myself still need to bag and dispose of this debris we hired this company to do for us in the first place. Last time I do anything like this through an app again!

by Mlb35787

Someone titled their review “too good to be true”, and I couldn’t agree more. Was super excited to have the lawn service at my fingertips. Customer service seemed great. People came to mow the lawn and did an AWFUL job. Customer service reached out immediately, said they’d have the person come back the next day. I said I didn’t want that same person, because obviously they did a terrible job the first time—you think they’ll magically do it better?! Next day comes, looked like nothing had been adjusted. Contacted customer service, and they sent me a quote from the person claiming they were there and that we just had bad tufts of grass. I told them I had already SAID I didn’t want the same person to come back out, clearly they don’t know how to cut grass, and I showed another picture of the uneven cut. They tried to tell me it was because I didn’t order edging, which was moot because I wasn’t even mentioning edging! I was just standing outside now looking at the absolute asinine job this person did who clearly has no idea how to adjust lawn mower blades, and makes me wonder if they lied and never even came out a second time. Either way I canceled my service and went back to the same service we used last year which is 30% more expensive and 110% worth it. Terrible. I should have asked for a refund. Oh well.