Contact VSee Messenger Support

When I go to sign up to create an account it says that I have no internet connection. This is untrue because I verified by going to a website and opening other apps. When I attempt to then sign up with my Google account, it takes me right back to the sign in homepage on the app and doesn’t connect. It doesn’t even give me the opportunity to type in my Google password. When I hit the “forgot password” link it goes to a page that can’t be loaded because the web address is just “@.” Very frustrating. I’m supposed to have a visit with my provider today. Please fix these problems as provider visits are very important to me at this time.

I work in IT, and you can quickly tell when an application is poorly developed and loaded with bugs and errors. I have attempted to install the Vsee app on 3 devices. All have failed with an incorrect error messages indicating “no internet connection” which is false and a bogus error message. Trying to login from a computer also failed saying that VSee was overloaded and wasn’t able to accept new users. If you are a medical provider looking for a telemedicine app I would look elsewhere as I believe this app will only cause you headaches and an unreliable clinical experience.

Not long after I switched to the newer clinical version of VSEE I started getting multiple notifications that a user has entered your waiting room. This person is not in my contacts list, has never been a patient, and continues to enter the waiting room multiple times per day. I contacted the help desk and was informed that there was no way to block unwanted users from entering the waiting room. For an app that is supposed to be hipaa secure, this is completely unacceptable