Contact PocketSuite Booking Payments Support

My coworkers and I use this app to schedule spa clients and book memberships. We are constantly having issues with the app. We are always having to monitor the app and how it stores and tracks packages/memberships. We have to be on top of the app all the time which is completely counterproductive to what we are using this app for. The app is supposed to do the work for us - we shouldn’t have to babysit it. Sometimes the app doesn’t open (yes we have deleted the app, reinstalled, signed in and out) causing serious issues when we have to check guests out. Client group texting has failed us many times. Customer support is EXTREMELY slow to respond and when they do they are little help to us. Honestly, this app gives us such a headache and because we have so many issues with it, it’s taking up a lot of our time as we try to figure out the puzzle that is Pocketsh**. After over a year of issues upon issues, we’ve finally had it and are looking into a more reliable booking app.

If I could give 0 stars I would. I tried this app and it wasn’t what I wanted it for. So I never used it. Don’t even remember subscribing to any of the plans. But after the free trial my card was charged which was fine at the time. I understand trial periods end. But my card was charged without my knowledge. So I messaged the app telling them I was not using it and I would like my money refunded. They told me 7-10 business days. So I waited for the time they gave me with nothing. Messaged them again and they told me another 3-5 business days. I waited 10 DAYS after that to message them again. Give a chance for delays. And still NOTHING. I do not recommend even downloading this app if you don’t have any intention of using it. Because getting a refund is absolutely out of the question at this point. I’m hoping the $20 they charged my card helps pay for improvements on the app. Because in my mind... this app is a joke.

Spent awhile getting the app set up, thought it was going to be my savior for a busy small business owner. With time limited the amount of time I wasted on this venture is so exhausting and literally why I spent more time to write this review to maybe help someone else to not make the same mistake. This is not your one stop shop and savior. Find another app!!! Spent the time to do their initial setup and verification call (annoying but understood) a ‘5 minute call’ turned into 30 minutes. On the call I was told that I was all set, my account was ‘all good’. Then today a turn of events, a text inside the app that my payments were returned to my clients, my account not verified, and now no after four days no monies in my account. Unreal truly. Please don’t waste your time!!!!! I’ve now emailed them to have my account and info deleted and I want no affiliation them. Good luck elsewhere everyone!