Epic app not working? crashes or has problems?

Epic Status

Last Updated on 2024-07-26 by Epic! Creations Inc

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2 User reports:
App has problems

User reports 2

⚠️ Most reported problems ⚠️

Something else

50.0%

25.0%

Not working

25.0%

Problems reported in the last 24 hours

24 hour clock ⏰

🔨🐞 Solved: verified fixes that worked!

Reported Issues:

Stephanie Atchley:

Site is blank when I go to the website

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solution

Stephanie Atchley:

Site is bland when I go to the website

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solution

Malhar K:

When I log in to epic with my class code it just shows a blank page

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solution

📋 2 Reported Issues:

Nicole 2023-10-23

The app closes right after o choose the child’s account

Charmilet Alviarez 2023-10-15

It stops reading at some parts of the book my slime pet 6.

Showing 1-2 of 2 reported issues:

Have a Problem with Epic - Kids' Books & Reading? Report Issue

Common Epic Problems & Solutions. Troubleshooting Guide

Table of Contents:

Epic iPhone Issues and Solutions

Epic iOS app crashes, not working, errors
Epic iOS app network issues
Epic on iOS has black/white screen

Epic Android App Issues and Solutions

Epic has errors/crashing/not working
Epic server network connectivity issues
Epic has black screen

⚠️ Troubleshoot | Fix Now in One Click

Epic iPhone Issues and Solutions

How to fix Epic app crashes or not working on Iphone (iOS):

Close and restart the Epic app on iPhone
Update Epic app to the Latest Version for iOS
Uninstall and reinstall Epic iPhone app
Update your iPhone to the latest iOS version

Fix Epic on iPhone unable to connect to server/internet connection issues::

To resolve Epic network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Turn off iphone VPN:
1. Goto Settings » General » VPN

Epic Android App Issues and Solutions

Fix Epic not working on Android, crashes, errors or is unresponsive:

Force Stop the Epic App
1. On android, goto Settings » Epic » click [Force Stop]

Update Epic to the latest version on PlayStore

Clear Epic App Cache and Data:
1. On android, goto Settings » Apps » Epic » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Epic.

Fix Epic unable to contact server/ Epic internet connection errors on Android:

On android, goto Settings » Apps or Manage Apps tab.
Click Epic » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Epic » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Epic