Sparkelight app not working? crashes or has problems?

Sparkelight Status

Last Updated on 2021-02-22 by Claudia Obendorf

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Common Sparkelight Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Sparkelight app on iOS and Android devices. Solve all Sparkelight app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Sparkelight iPhone Issues and Solutions

Sparkelight iOS app crashes, not working, errors
Sparkelight iOS app network issues
Sparkelight on iOS has black/white screen

Sparkelight Android App Issues and Solutions

Sparkelight has errors/crashing/not working
Sparkelight server network connectivity issues
Sparkelight has black screen

Sparkelight iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Sparkelight app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Sparkelight app crashes or not working on Iphone (iOS):

Close and restart the Sparkelight app on iPhone
Update Sparkelight app to the Latest Version for iOS
Uninstall and reinstall Sparkelight iPhone app
Update your iPhone to the latest iOS version

Fix Sparkelight on iPhone unable to connect to server/internet connection issues::

To resolve Sparkelight network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Sparkelight black/white screen (blank screen) on iPhone:

Follow the Sparkelight iOS app troubleshooting guide Here →

Sparkelight Android App Issues and Solutions

Fix Sparkelight not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Sparkelight app issues:

Force Stop the Sparkelight App
1. On android, goto "Settings" » click Sparkelight app. » click "Force Stop".

Update Sparkelight to the latest version on PlayStore

Clear Sparkelight App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Sparkelight app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Sparkelight.

Fix Sparkelight unable to contact server/ Sparkelight internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Sparkelight » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Sparkelight » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Sparkelight on android.

Solve Sparkelight black/white screens issue on Android:

Follow the Sparkelight android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Claudia Obendorf, developers of Sparkelight.