ALICE Guest Reviews

All ALICEGuest does is crash. Literally can’t even view the hotel at all. Thought maybe it was just my phone so my boyfriend downloaded it and the same thing happens. Can’t view anything. Even the “demo” just crashes to the main screen. Useless.

I’ll keep it short and simple: ALICEGuest is not fully functioning and needs work. I downloaded it for my hotel stay on vacation and could not use any of the services without bugs or errors. This is not a finished, tested product

Both demo and selection of hotel revert you back to start screen when you select. Tried on a couple of different devices with the same result.

This is the second time we have tried to use ALICEGuest. 4 months apart. It lets you read the items but makes you call in your order. Lame!

I type the name of my hotel and it comes up but then when I tap it it just brings me back to the search page. So frustrating.

App does not even open. Put in property name and selected. It tries to load, but then just reverts back to the main search page.

Doesn’t work at all. Just crashes when you try to do anything at all.

App doesn't work. Desktop version is ridiculously insecure/vulnerable to innumerable attacks that will seriously ruin a guest's stay in the real world.

Couldn’t order anything.

Don’t waste your time, the developers didn’t put any into building ALICEGuest. Save your sanity.

Nothing will open, not even the demo.

...and no I will not contact support

Alice just sits with a blue screen and their white logo. Not terribly useful.

ALICEGuest will not open Paradise Point in San Diego.

Downloaded, set my hotel. Clicked the button to look at the hotel map, instead it said "The Apple Security Center says you have three viruses." Clicked the button to close out of the map, and instead it took me to ALICEGuest Store and tried to get me to download Norton Symantec Antivirus.

Do not install on your phone.

I travel for a living and this is by far one of the best apps I have ever downloaded. So convenient and so easy to use. Completely replaces that stupid hotel room phone - can make any reservation or order any amenities the hotel offers at my fingertips. Highly recommend the use for any ALICE supported hotel

After using Alice for the first time during a stay in Nashville, I will now make sure to see if a hotel is Alice compatible the next time I book. How else am I going to order room service on the way back from a meeting that went too late? Huge life saver and gives a touch of luxury to any business excursion!

So easy to do everything from my phone. Have been let down in the past with other hotels apps but everything i requested showed up and this was so easy. Seemed the staff liked it too

Love how easy it is to chat with the front desk from anywhere in the hotel. Also really nice to be able to browse room service menus without being in the room. Glad I took the time to download ALICEGuest .

So great to access concierge without having to wait on line or the phone! Traveling often I wish every hotel offered ALICEGuest - makes travel and entertaining clients so much easier and my downtime so much more relaxing

Doesn’t work at all. Just crashes when you try to do anything at all.