ALICE Guest Reviews

ALICE Guest Reviews

Published by on 2023-08-23

🏷️ About: ALICE is an operations system for every department of your hotel, connecting your staff and your guests. As a guest of an ALICE hotel, you can use this app to connect with any hotel department at any time.


       


Overall Customer Experience 😎


👿🤬😠 Negative experience
49.8%

😎👌🔥 Positive experience
35.7%

🙄💅🫥 Neutral
14.5%

~ from Justuseapp.com NLP analysis of 31 combined software reviews.



Summary of Customer Reviews (Takeaways): 💎

- Convenient and easy to use

- Replaces hotel room phone

- Can make any reservation or order any amenities the hotel offers

- Gives a touch of luxury to any business excursion

- Easy to do everything from phone



Read 21 Customer Service Reviews 👿🤬😡😠💢😤

1.5 out of 5

Constantly Crashing

2022-05-25

All ALICEGuest does is crash. Literally can’t even view the hotel at all. Thought maybe it was just my phone so my boyfriend downloaded it and the same thing happens. Can’t view anything. Even the “demo” just crashes to the main screen. Useless.

P.O.S.

2022-06-26

Don’t waste your time, the developers didn’t put any into building ALICEGuest. Save your sanity.

Spam

2022-07-27

Downloaded, set my hotel. Clicked the button to look at the hotel map, instead it said "The Apple Security Center says you have three viruses." Clicked the button to close out of the map, and instead it took me to ALICEGuest Store and tried to get me to download Norton Symantec Antivirus.

Do not install on your phone.

Does not open hotel

2022-08-28

ALICEGuest will not open Paradise Point in San Diego.

Copper Mtn linkage doesn’t open anything in Alice

2022-09-29

Alice just sits with a blue screen and their white logo. Not terribly useful.

Doesn’t work

2022-10-30

...and no I will not contact support

Not working

2022-12-01

Nothing will open, not even the demo.

Doesn’t work, don’t bother

2023-01-01

Couldn’t order anything.

Terrible

2023-02-02

I’ll keep it short and simple: ALICEGuest is not fully functioning and needs work. I downloaded it for my hotel stay on vacation and could not use any of the services without bugs or errors. This is not a finished, tested product

who programmed this?

2023-03-06

App doesn't work. Desktop version is ridiculously insecure/vulnerable to innumerable attacks that will seriously ruin a guest's stay in the real world.

Lame

2023-04-04

Doesn’t work at all. Just crashes when you try to do anything at all.

Doesn’t work

2023-05-06

App does not even open. Put in property name and selected. It tries to load, but then just reverts back to the main search page.

Doesn’t work

2023-06-06

I type the name of my hotel and it comes up but then when I tap it it just brings me back to the search page. So frustrating.

App doesn’t work!

2023-07-08

This is the second time we have tried to use ALICEGuest. 4 months apart. It lets you read the items but makes you call in your order. Lame!

Wanted to try but doesn’t work

2023-08-08

Both demo and selection of hotel revert you back to start screen when you select. Tried on a couple of different devices with the same result.

Sensational App!

2023-09-09

So great to access concierge without having to wait on line or the phone! Traveling often I wish every hotel offered ALICEGuest - makes travel and entertaining clients so much easier and my downtime so much more relaxing

Really improves hotel stay.

2023-10-11

Love how easy it is to chat with the front desk from anywhere in the hotel. Also really nice to be able to browse room service menus without being in the room. Glad I took the time to download ALICEGuest .

Incredibly useful

2023-11-11

So easy to do everything from my phone. Have been let down in the past with other hotels apps but everything i requested showed up and this was so easy. Seemed the staff liked it too

So Handy

2023-12-13

After using Alice for the first time during a stay in Nashville, I will now make sure to see if a hotel is Alice compatible the next time I book. How else am I going to order room service on the way back from a meeting that went too late? Huge life saver and gives a touch of luxury to any business excursion!

Most user friendly app in the market place

2024-01-13

I travel for a living and this is by far one of the best apps I have ever downloaded. So convenient and so easy to use. Completely replaces that stupid hotel room phone - can make any reservation or order any amenities the hotel offers at my fingertips. Highly recommend the use for any ALICE supported hotel

Lame

2025-01-16

Doesn’t work at all. Just crashes when you try to do anything at all.



Is ALICE Guest Safe? 🤗🙏


Yes. ALICE Guest is very safe to use. This is based on our NLP (Natural language processing) analysis of over 31 User Reviews sourced from the Appstore and the appstore cumulative rating of 1.5/5 . Justuseapp Safety Score for ALICE Guest Is 41.7/100.


Is ALICE Guest Legit? 💯


Yes. ALICE Guest is a totally legit app. This conclusion was arrived at by running over 31 ALICE Guest User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for ALICE Guest Is 58.6/100..


Is ALICE Guest not working? 🚨


ALICE Guest works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.



How was your experience with ALICE Guest? Post a Review




Features

• Make requests - order room service, book a spa appointment, request a wake up call - to any department, before and during your stay, all at the push of a button.

ALICE is an operations system for every department of your hotel, connecting your staff and your guests.

As a guest of an ALICE hotel, you can use this app to connect with any hotel department at any time.

• Real-time chat with every department, before, during and after your stay.

• Receive updates on the progress of your requests.

  Customer Service/Support
Developer:
FIVEPALS, LLC