Contact OLYMPUS Dictation Support

by Briman 2015

As you can tell by reviews - the app is not problematic, but Olympus apparently still thinks it is a good business idea to charge people $300-$500 for a dictation system and then ask users to pay more money to enjoy the convenience of sending a dictation file from this app to their own assistant. For anyone purchasing an Olympus dictation recorder / system - this app should be free to use. Hopefully, someone at Olympus will realize that a 2 star rating means that most people agree that Olympus dropped the ball on this and said “screw you” to its customers. I’ll stick to the physical recorder for now that doesn’t cost me a anything to send a recording to my own assistant. Philips’ app is doing far better than Olympus In ratings because Philips realizes that customer feedback is important. Olympus sits back and does nothing while it continues to rip off its consumers with this app where you, the user, are actually charged by Olympus to send a recording to your own assistant. Wake up, Olympus.

by Toddmount

This app was always convenient and easy to use. I transcribe and email to my secretary, for whom I paid for expensive Olympus transcription software to transcribe. Now, with no notice, Olympus changed their business model to make the process less efficient, by taking my dictation, uploading to their server, then charging me an additional fee to send the dictation to my secretary. Plus, although a 60 day trial period is given - the emails that showed up to my secretary are nothing but static. Pathetic and definitely not recommended. Charge a one-time fee for the app or something, not the privilege of being able to email a file from my phone to my secretary.

by GassmanPA Law Firm

I have used Olympus for dictation with good results for many years,
but recently my phone based Olympic app, which we paid for, lost
several very important and long dictations what are taking me many
hours to recreate, because I have to go back and review documents
and find mark ups. I would definitely recommend not using this
product without understanding this risk.

The company informs me that the phone no longer has the recording
when it is sent, and that if the e-mail sent does not make it to the e-mail
address the recording is gone. So your recordings are only as secure
as the internet system and internet, so good luck.

I recommend using a system where the phone retains the data until
you voluntarily delete it.

I am very disappointing in this apparent flaw, and wish anyone trying
this system the best.