Contact IXL Support

by Mayshin

I have been using this for about a month and I am already getting mad. Here is the reason why, today I was at 99 and I accidentally pressed the wrong button and that question was an automatic submission. And just because of that I went back down to 83 and I knew the answer. Today I also decided that the app was kinda glitchy because I always count the last few seconds when I’m done and I know 100% that I ended on 4 minutes and 53 seconds but it said on my score it took me 5 minutes and 5 seconds. Also please at least put some boosts in this really really awful app because when I get a question wrong I don’t even waste a second on the things it has to say I just move on. I would like for the boosts to remove the timing part( for a whole session of course because it will be waaaaay too short of it was only for a few seconds.) And this app is like pay or no play because it only gives you about 40 seconds to play for free and then it doesn’t let you do it anymore or you’ll need to pay 20 dollars for math and language arts without the social studies or science ( witch is my favorite lesson) and I am NOT OKAY with that. But if you do make this very very very very very annoying and boring app better I will give a better review and rate it 3 or 4 stars (5 if you lower the pay, please it’s way to expensive.) Plus I bet everyone else will rate it 4 or 5 stars instead of 1 or 2. Thanks if you do it. And if you don’t I hope you survive all of the bad reviews.

by Satern Star Fish

This app needs more work done to it. I’m a student so I am using it on my iPad for school. The handwriting thing needs to be worked on more, it glitches up (a lot). My teacher is having me and my classmates use this for math. The glitch is where I write something in the box thing and it thinks it’s something entirely different. This is an issue because when I submit it, it says that I got it wrong when I actually got it right. And thus sends me down the progress bar, which is vary annoying. I suggest maybe having a whole lot of people write down numbers or whatever, this way if you progress it into the system it will understand more. My handwriting is just fine by the way. There is also more glitches with the workspace area when you write in it. I suggest checking that out too. It’s when I put my pen or anything on the surface it lags and makes whatever I’m writing super hard to read. This makes me use a different app for writing things down to replace a work area. Maybe you can partner with a company that does stuff like this, or fix it on your own. I hate this app because of all of these bugs. My teachers made us move to this app from freckle. I personally don’t like that decision. Just because this app needs some serious maintenance. Just shut the app down for however long you need to to do maintenance, the users aren’t going to die cause of that. Thank you for reading.

by Barbara ❤️😄

this app is horrible. it has made my kids cry multiple times and is just downright evil! its point system is the worst I’ve ever seen! if you get one right it’ll give you 2 points but if you get one wrong it’ll take away 20! both of my gifted high achieving kids came home in tears because of this app/website! its outrageous! my childrens’ confidence in all subjects has gone downhill because of this absurd system. the ‘challenge zone’ is the possibly worst thing coded into an app. it goes one point by one from 90 and takes you back to 70 if you get a question wrong. i shouldn’t have to stay up until midnight helping my daughters with punctuation as the other swims through mountains of variables and exponents! its astonishing that these teachers are so blind to whats right in front of them when they assign this to children. this app is absolutely absurd. the next time my daughters get assigned ixl, I’m talking to the teacher. i refuse to have my children and other children put up with this. anxiety can be a very large problem with growing teens and tweens and this website helps cultivate it even more. this is such a downright silly system and i feel horrible for the young kids whose parents make them use this app. its the worst thing you can do for your kid and and is the least encouraging form of practice for these poor students.