Contact Avira Support

by LilyPotter130

This is the most incredibly frustrating process. I have been attempting to get assistance using the Avira website for THREE DAYS, to no avail. There is no online assistance, no phone number, no email, no way to get help other than to type in your question on a public forum page and wait until someone looks at it.

I paid for a two-year subscription to Avira Prime in early 2019 using my VISA credit card.
I have my VISA credit card statement that proves my purchase.
I have copies of the emails sent to me that say "Welcome to Avira Prime"
I have had Avira Prime service until approximately two weeks ago, and without explanation I was removed.
I no longer have access to the previous email address for the account.
Since my account shows no license, I am unable to access any assistance with this issue. I've looked everywhere on your website seeking help, but when I click a link, I'm always sent back to the same page that gives me general FYI responses. And the worst part is you're telling me that I'm not entitled to any personal assistance with this problem because I don't have an Avira Prime license.

This is NOT customer service. I paid for a license, and you're not providing me with even the most basic courtesy of a response OR help with what seems to be YOUR issue.

I really would appreciate someone responding to me in some way OTHER than to ask me questions that I've already answered TWICE on your public forum.

by Biichi-gi

I can’t stay online or resolve errors, some as old as 6 years. To say this is a poorly functioning mess is to be kind. I can’t get rid of any of the hypothetical breaches as I can’t stay online to do anything. I actually don’t care what breaches may have occurred six years ago, but as far as I can tell, the way you are preventing said breaches is by making it impossible for me to actually get and stay online. Not a great help, in my opinion. I am darned unhappy that what was purported to protect me is doing so by enclosing me in an inescapable informational prison. How do I break free? If you cannot explain how to acknowledge and ignore or resolve these 'breaches' which you delight in reporting, I want my money back and I will look elsewhere for my web protection. If, as you say, you are essentially a VPN, I have several options. Having said, how do I get this monster off my computer and get my considerable bit of money returned?

by BishopKnightKing

Even with the paid Pro version Avira uses and requires Google 'services' as part of protecting you so if you don't mind being incessantly spied on by Google while being 'protected' then go for it. Personally, I want to be protected FROM Google and other bottom-dwelling data miners rather than being in bed with the biggest of them all. This is a dealbreaker for me.

My only other gripe would be that in the limited time I used this app it appears there is but one color scheme and that is black text on bright white background. I have some light sensitivity vision issues and to me it is almost like looking at a flashlight. I thought we were beyond one-size-fits-all here in 2019. Developers should offer at least a dark theme in this day and age.