pCloud - Cloud Storage Reviews

by Dr. Christian

I normally leave good reviews or none at all but This is the worst service, worst company I have ever come across.
this app states that they will provide a refund if you are unsatisfied with the trial, but this is not the case. There is no way to cancel, the one representative they have corresponding with you is robotic and disregards your request to cancel and receive a full refund. The service is not at all what was expected, it does not meet my needs as represented in their service description. this app representative responds with “Sorry we cannot refund” Basically they don’t care about consumer needs and will be keeping my money anyways. This is a disappointing business practice from a company that will be storing your private files and photos. If they are not willing to provide a refund for something that doesn’t meet a consumer need, why would you trust them to keep your files secure and safe? I would never recommend this app to anyone. I don’t trust the site nor pCloud . It is uneasy to leave confidential documents on a site that doesn’t even stand behind their product. There are far better options from companies that also provide better consumer services. I had high hopes but was instead disappointed, I have lost money to this site and no service. Buyers BEWARE. There is no such thing as free here, you lose your data or your money, either way you are not in control of your own files.

by Ohfunz

There are better companies. Don’t trust this company (or the friend who suggested them) unless you have the spare time to read everything on their site, because they won’t tell you until it’s too late. I use my calendar diligently to remind me to check on things, keep up, etc. So if they had said sign on often, I would have put it on my calendar.
Had I known this company doesn’t give a crap about free members and solely focused on your money, I wouldn’t have used them. Thousands of photos deleted, and they told me 6 months after they did it.
They said inactivity of a year gets your account deleted. I signed in around Sept/Oct, have had crazy health problems since and unable to sit organizing photos. It hasn’t been a year, but they emailed me saying they were deleting my account (they didn’t do it, it was a bait email). They deleted ALL my photos tho.
I go to look for customer support, and after 7 minutes of searching see “after 6 months deletion” of all photos. Which is not what they email you. So definitely feel lied and scammed. They delete all your photos, and don’t tell you, and wait to delete your account all while pushing for you to pay.
Find a better company.

by Bling Diggity

Signed up via pCloud with my Apple account. Verified my email address. But still nothing happens when i try to login. I tap “sign in with my Apple account”, it says sign in successful, circle-spinner thing spins around a couple times - and nothing happens. Still stuck on the login screen no matter how many times i attempt to login. I updated pCloud to make sure it wasn’t just an old version not working right. pCloud is the latest version. But it still doesn’t seem to work at all. pCloud won’t progress past the login screen despite successfully logging in with the correct credentials. Maybe it takes some extra time to set up my account after initially signing up? Idk. I did verify my email though and got a message saying account creation was completed successfully. So yeah, me thinks it’s probably an issue with pCloud itself. I guess I’ll give it 24 hours and see if it works tomorrow. If not I’ll just uninstall it and leave my 1-star rating as is.

by NichhiRennage

I’ve been a customer with then for some time now and after a few months I finally made them my cloud storage of choice for my media company. I switched to Apple billing back in December and since then they have repeatedly sent me notices about deleting my account and moving my files to trash. At this point in may of 2019 I’ve sent them proof every month if my payment and I am still waiting on my customers files to be removed from their trash. When approaching them about this issues, for months, they have repeatedly turned this issues around to be my fault. After pointing sending them the Last proof of payment I receive An email saying “Yes, I see you paid last month but what about the last 3 months?” I’ve literally been sending in proof for the Last 3 Months! Horrible customer service! They have yet to take responsibility for their action and I’m simply over this and will
Be sure to plaster this review EVERY WHERE!

by Sparkyyo

I already signed up for this app with my email. Ever since the last update, I have not been able to sign in using pCloud . I can type in my information but then when I tap "log in" it goes to the "loading your account" page. I know I don't have that many files on my account so I know that's not why it's endlessly loading.

That's basically my problem. Can't log in for whatever reason. Keeps loading. And if I close pCloud and reopen, depending on how much time has passed since last time I "logged in" or opened pCloud , it will either still be "loading my account" or I will have type my info again in order to log in again.

Please fix that. Then I will fix my review. Thank you.

by FFFFFFFFFFFFFFFF.FFFF

Overall a good service but I wish your app would support .heic format so I can preview what the image contents of the files are.
I would love it if the UI in pCloud made it easier to create folders from a selection of already uploaded pics & videos. It’s difficult to make out what is what from the preview thumbnails (especially without .heic support). I struggled for a while to just make a trip album (down-selection of pics/videos of Auto-upload). In the end, I just gave up!

by KeelanL

I love pCloud from its design to the ease of use, but there is one major thing that needs fixed!! I have thousands of tracks from many soundtracks uploaded to my account, but because of how many I have I cannot download everything to my phone. Whenever I hit shuffle the first track will play and no matter how many times I hit next that song will continue to play unless a song I have downloaded is selected. And even if I individually select songs the same one will continue playing. This is a huge bug that is highly annoying and if it got fixed I would love pCloud even more.

by Eve_R119

I have tried every cloud storage you’ve ever heard of, and this is definitely one of the best. My only gripe is that they tout themselves as a “secure” cloud alternative, but they aren’t any more secure than google drive, one drive etc., less so even because there is no 2 factor authentication. It’s a trade off to be able to stream music and why pCloud looks so great/functionality. I would say to get 5 stars, add 2 factor authentication, like, yesterday! And this app Crypto, if you’re gonna charge for it, I think twice what you already pay is excessive. If 2-factor was available, I’d be a paying customer.

by Mister Zed

The one tragic flaw is this: the native app directs you to the web-based mobile app for some things, like download stats. The web site then tries to get you to open the native app. This is really annoying and pointless. Either build it into the native app, or stop directing users back to the native app.

I've only deducted one star for this, because everything else is really good (so far). But if it's not fixed I may deduct more later.

The four stars is not for this app itself, which gets 5 stars.

by Homie338

Good. But I wish there was more creative photo management, like in google photos and OneDrive. I would love if there was a text editor and if images were organized by the time they were taken instead of the time they were uploaded. It also uploads duplicate images that were already uploaded from a different device. I wish there was gif support and the ability to view folder sizes. Also, when viewing videos, they are vertically squished, and I can’t save videos because it says “can’t determine the file URL”. Lastly, the upload speed is extremely slow, compared to google photos and shoebox

by StickyIcky3478

I continue to trust this app primarily for it’s consistently high ratings for *security*. This is why I chose this app to begin with, and security remains the fundamental reason why I remain loyal to this app. Thank you very much for the very useful new app functions. Great job this app. ... The only function that I continue to wish for very much; is for the iPhone this app app to have the ability to sort my files according to SIZE, so I can delete duplicate files much easier, and straight from the this app iPhone app itself. ... If there is a way to sort my files (both photos and documents) according to SIZE, and I’m not yet aware of how to do this; I would welcome assistance to learn how to do this. ... As I have accumulated many duplicate files, which I would like to be able to sort and then delete. ... Otherwise, thank you and keep up the great work! :)

by Clouddash

This cloud service works very well. It's got the typical features you'd expect (file sharing, automatic upload of files on pCloud and desktop app, deleted file history and recovery, etc.) and some very nice features such as playing your music files from the cloud, file encryption and automatic backup of files from other cloud services, all at much better prices (including lifetime plans!) than the competition. Unfortunately it is not as well supported by other third party apps and still doesn't work with Apple's Files app on iOS. Let's hope these get added ASAP!

by Asdgjref

I got this app last year over winter break to manage and sync my school work to the cloud. Been super happy with the service and the mobile app, I do digital note taking so importing/exporting files has been useful for me.

There is one feature I would like this app to implement on pCloud , and that is the ability to copy a file to the clipboard from the “export file” menu. This would make it easier to paste images, etc into note documents

by DarkKnightKirim

I have been a this app Premium member for years and love its simple and easy to learn interface. pCloud is always being streamlined and works as advertised. Monthly billing is simple and easy. The only thing I would like to see is more space available. I’d love to see more tiered space options other then the 2TB limit. Microsoft One Drive offers up to 6 TB of space and would love to see this option available with this app. I would definitely upgrade and pay to have that extra space. Keep up the good work this app! Your definitely worth every penny.

by SailinAngl

I absolutely love this app. My issues are 99% operator error and lack of knowledge. The only true request I have right now is access to a password protected file. I have several, mostly Excel, that I’m unable to access from iPhone app when on the road. Laptop, absolutely no issue.

I have wondered how to crypto multiple folders with different passwords and saw in the review comments this is an option. I’ll find time to figure it out. I agreed with another reviewer re: changing password (I use Directory Opus vs File Explorer) yet the files can still be accessed via File Explorer. Again, may be operator error on my part as I use p: (this app) as if it’s my c: (local drive).

One last comment, I wish the Developers had time to comment on reviewers concerns/questions/comments as a few that were commented on already helped me and will help others. I believe in this app and don’t regret buying the lifetime subscription whatsoever.

by Venny34566:

The way it allows me to have seamless data across multiple device and even offline is outstanding. The only complaint I have is that the playback function for music is buggy when in the background. On iPhone it periodically won’t let me play music with the screen locked. But a simple reboot of pCloud fixes that.

by Nexpat

Many reviewers comments appear valid and indicate potential helpful and convenient improvements. I haven't read one with which I especially disagree. Still, my own purchase of lifetime Premium and lifetime Crypto was based primarily on its key features of security and privacy. This is where p Cloud surpasses other cloud storage. Check infosec professionals' reviews of Google Drive, Dropbox, etcetera and their policies and security. Not good. I'd rather be certain.

by Chrisknight.ct

Simple and clean with every feature that I needed (and some I didn’t know I wanted). I’ve used Dropbox, Google Drive, One Drive, iCloud (on iOS and Mac) and paid for their storage plans. The interface feels just right for me. Not cumbersome and easy to navigate. The sync on my devices was unbelievably fast. Really works in real time. this app Drive works better on my Mac than iCloud storage does. So thankful Matti Haapoja mentioned them in his video. I can’t believe I hadn’t heard of this company before this week. I’m so thankful I’ve finally found a GREAT cloud storage option.

by TristinR

I’ve been using this app for over a year and it has been an integral part of my daily workflow. I use it more than any other service, and the mobile app is a huge part of how I use it.

If you think Dropbox is a solid app, you haven’t seen anything yet. this app will blow you away. While it doesn’t have the integrations available to Dropbox, it just works—invisibly and flawlessly.

This is the kind of software that you quickly become dependent on, to the point you don’t even think about it for months until you find yourself without it for a day and suddenly realize how important it is to you.

If it isn’t already obvious, I highly recommend pCloud. The iOS app is just a small part of an incredible service you don’t even know you need in your life.

by Dr. JJP

I have been a lifetime this app user for several years now. Recently I moved to the Apple ecosystem and these days do much of my work on my iPad Pro given that it has a 2 TB harddrive. Although not quite the same as traditionally syncing over a computer-based system as the iPad Pro file management system in general. However, enabling folders and files to be automatically available offline is the next best thing. I highly recommend this service.

by FrstrtdCstmr

I already signed up for this app with my email. Ever since the last update, I have not been able to sign in using pCloud . I can type in my information but then when I tap "log in" it goes to the "loading your account" page. I know I don't have that many files on my account so I know that's not why it's endlessly loading.

That's basically my problem. Can't log in for whatever reason. Keeps loading. And if I close pCloud and reopen, depending on how much time has passed since last time I "logged in" or opened pCloud , it will either still be "loading my account" or I will have type my info again in order to log in again.

Please fix that. Then I will fix my review. Thank you.

by 2october1

I love pCloud for m4a music storage and would recommend for anyone needing to store / stream large amounts of music. It would be great if there were a way to put a folder on shuffle so you can play all your music files randomly. You can create a playlist and do this, but there’s no reasonable way to add 2 TB of music files to a playlist. Thanks for considering.

by Olyroad

I am amazed at the features this app has and by the fact that the team makes security & privacy a priority. Also, the lifelong storage purchase is another amazing option.

Recommendation for a couple of small feature improvements that I would like to see:

1: It’s easy to empty the Trash folder on iOS. It shouldn’t be that easy. What if our phone falls in the hands of someone else and they get instant access? They could delete all our valuable files and empty the Trash folder. Trash folder should request password to empty.

2: Although the web-based app has a good architecture on the Trash folder (i.e. delete option is hidden, and a couple of pop-up notifications come before emptying trash folder. Great thing). But I would also suggest emptying the Trash Folder to require validation with password. This would be the best way to rest assured that files won’t get lost, not even by human mistake.

by Gpapaaa

NEAR FLAWLESS, no where near as clunky or unintuitive as the other cloud services I've tried. I hope that as they grow they maintain the simplicity and easy of use. My only gripe is that I wish desktop upload speeds were faster...looking forward to future updates hopefully correcting this (I hear dropbox and onedrive are just as bad in this respect so I don't really know if any cloud service has this down packed yet).

HOWEVER uploading through the website and not the desktop application is much faster, yet isn't a full proof solution because it's inconvenient for files with a lot of subfolders....Overall I'm very satisfied and looking forward to any little features they choose to add in the future.

by -Glen-

I really dislike how Apple requires iTunes to load your music on an iPhone. It’s clunky and slow. Just let us load music how we want to Apple. That’s where this app comes in. This service has been exactly what I was looking for! There’s a built in media player that allows you to create playlists of the music you own stored within your this app account. I can either stream that music or store the music files within those playlists locally in the this app app for offline listening.

I purchased the family lifetime plan providing 2 TB of storage which can be divided amongst a total of five people including yourself. I also added the lifetime crypto feature. Finally a cloud service where I can set the encryption key on certain files/folders so I know that only I have the key to decrypt the files in the event there was a breach.

While I can understand how some people are upset about losing files due to their account being closed out it is clearly stated your account will be closed if inactive for six months. That only applies to free accounts.