Contact pCloud Support

by Dr. Christian

I normally leave good reviews or none at all but This is the worst service, worst company I have ever come across.
pCloud states that they will provide a refund if you are unsatisfied with the trial, but this is not the case. There is no way to cancel, the one representative they have corresponding with you is robotic and disregards your request to cancel and receive a full refund. The service is not at all what was expected, it does not meet my needs as represented in their service description. pCloud representative responds with “Sorry we cannot refund” Basically they don’t care about consumer needs and will be keeping my money anyways. This is a disappointing business practice from a company that will be storing your private files and photos. If they are not willing to provide a refund for something that doesn’t meet a consumer need, why would you trust them to keep your files secure and safe? I would never recommend pCloud to anyone. I don’t trust the site nor the app. It is uneasy to leave confidential documents on a site that doesn’t even stand behind their product. There are far better options from companies that also provide better consumer services. I had high hopes but was instead disappointed, I have lost money to this site and no service. Buyers BEWARE. There is no such thing as free here, you lose your data or your money, either way you are not in control of your own files.

by Ohfunz

There are better companies. Don’t trust this company (or the friend who suggested them) unless you have the spare time to read everything on their site, because they won’t tell you until it’s too late. I use my calendar diligently to remind me to check on things, keep up, etc. So if they had said sign on often, I would have put it on my calendar.
Had I known this company doesn’t give a crap about free members and solely focused on your money, I wouldn’t have used them. Thousands of photos deleted, and they told me 6 months after they did it.
They said inactivity of a year gets your account deleted. I signed in around Sept/Oct, have had crazy health problems since and unable to sit organizing photos. It hasn’t been a year, but they emailed me saying they were deleting my account (they didn’t do it, it was a bait email). They deleted ALL my photos tho.
I go to look for customer support, and after 7 minutes of searching see “after 6 months deletion” of all photos. Which is not what they email you. So definitely feel lied and scammed. They delete all your photos, and don’t tell you, and wait to delete your account all while pushing for you to pay.
Find a better company.

by Bling Diggity

Signed up via the app with my Apple account. Verified my email address. But still nothing happens when i try to login. I tap “sign in with my Apple account”, it says sign in successful, circle-spinner thing spins around a couple times - and nothing happens. Still stuck on the login screen no matter how many times i attempt to login. I updated the app to make sure it wasn’t just an old version not working right. The app is the latest version. But it still doesn’t seem to work at all. The app won’t progress past the login screen despite successfully logging in with the correct credentials. Maybe it takes some extra time to set up my account after initially signing up? Idk. I did verify my email though and got a message saying account creation was completed successfully. So yeah, me thinks it’s probably an issue with the app itself. I guess I’ll give it 24 hours and see if it works tomorrow. If not I’ll just uninstall it and leave my 1-star rating as is.