GM app not working? crashes or has problems?

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Published by General Motors Company

This sales assistant application provides GM dealership personnel with instant
access to information to assist any sales process, anywhere. Functionality at
your fingertips, consisting of: - View and/or locate vehicles from inventory,
trading partners or search by radius - Customer look-up, including Manifest -
Shareable how to, training and custom videos - Reverse Tow Information - and
much more.

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Common dislikes about GM app

- The app does not have a "share to text" option, only email and print.

- The "compare" to other brands tab, as mentioned in GM training, cannot be found.

- The tow tab only shows limited specs and does not show GVWR, Gross combination weight, or payload.

- There is no option to reset the password, and some users have been unable to log in for a long time.

- Some users have reported that the specs for capacities and such are completely blank.

- The app force closes on some users as soon as they log in and make any selection.

- Some users have had difficulty finding a contact to help them reset their password.

- The current version of the app lacks the family first support that the previous iteration had, which some users found incredibly useful.

Have a Problem with GM - Dealer SalesAssistant? Report Issue

Common GM Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot GM app on iOS and Android devices. Solve all GM app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

GM iPhone Issues and Solutions

GM iOS app crashes, not working, errors
GM iOS app network issues
GM on iOS has black/white screen

GM Android App Issues and Solutions

GM has errors/crashing/not working
GM server network connectivity issues
GM has black screen

GM iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever GM app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix GM app crashes or not working on Iphone (iOS):

Close and restart the GM app on iPhone
Update GM app to the Latest Version for iOS
Uninstall and reinstall GM iPhone app
Update your iPhone to the latest iOS version

Fix GM on iPhone unable to connect to server/internet connection issues::

To resolve GM network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix GM black/white screen (blank screen) on iPhone:

Follow the GM iOS app troubleshooting guide Here →

GM Android App Issues and Solutions

Fix GM not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent GM app issues:

Force Stop the GM App
1. On android, goto "Settings" » click GM app. » click "Force Stop".

Update GM to the latest version on PlayStore

Clear GM App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "GM app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch GM.

Fix GM unable to contact server/ GM internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click GM » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got GM » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch GM on android.

Solve GM black/white screens issue on Android:

Follow the GM android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at General Motors Company, developers of GM.

100% Contact Match

Developer: General Motors (GM)

E-Mail: [email protected]

Website: Visit GM Website

57.14% Contact Match

Developer: General Motors (GM)

E-Mail: [email protected]

Website: Visit General Motors (GM) Website

About this app

This sales assistant application provides this app dealership personnel with instant access to information to assist any sales process, anywhere. The ability to share "The Right Information, at the Right Time" with any customer no matter where they are. This application is intended for internal use only by this app dealership personnel. By downloading, installing or using this application, you agree to the privacy statement, which may be updated from time to time. Please visit app. com/dsat/legal/dsa-en-us-privacy. pdf to view the privacy statement in its entirety.