Contact AARP Roadside Assistance Support

My car decided to stop working after getting off of work one night. So I decided to download this app thinking it would be much easier to the serviced and easily track my aid that way . I requested for the towing service (or so i thought). After waiting an hour or so for the tow truck, I decided to give customer service a call to see what was going on. I got through to one guy who kept me on hold for 30+ minutes only for the line to cut off. I called back again, this time l got through with different person, and was told my initial request didn’t go through. So I had to repay an additional towing fee on top of the one i had already paid for. At this point I had been waiting for two and a half hours to be serviced. Thankfully, I was stranded at work and not some sketchy road. Finally, after waiting forever, my aid finally came through and miraculously got my car to work via an unorthodox jumpstarting method. On top of the the money I had already lost, I had paid a tow fee for a simple jumpstart and was told it couldn’t be reversed. Anyways, I was told I would be refunded that initial tow fee amount that was lost in the system, but to this day I still haven’t gotten my money back. It’s been two weeks.

I blew a tire on an interstate about 3 hours from home. The entire process was such a negative experience. The worst AAA experience I’ve ever had. The business they contacted to help me ended up canceling without contacting me. One time the phone rep rattled off the identity of my car but it wasn't my car’s make or color . At that point, I started to lose it. I don’t lose it. That’s not in my nature. I am sitting alone, now in pitch black nowhere, with semis and cars shaking my car when passing. Only one person stopped to help but I cheerily told him AAA was on the way. On the phone I had to go through the same spiel every time to get to a human . AAA was no help at all whether it was the app, a robo voice or an actual human. What one rep told me another rep said it wasn’t true. I know how to change a tire but the one needing it was too close to the speeding traffic; I wanted a pro who had experience in this situation and could act quickly. Who rescued me? A sheriff deputy and my son’s friend who lives 20 mins away. 5 (!) hours after the tire blew I was back on the road and since AAA’s debacle I had to get a hotel room. This has cost me time and money and I probably won’t make my staff meeting tomorrow. I am thankful the ordeal is over. I would give it 1/2 star.

Called for help with a dead battery last night and the recording told me I would get faster service if I downloaded the app, which I did. The app said they had found a provider who would be there in 45 min to 1 hr and 15 minutes. I decided while I was waiting I would try to get my sons to help. They were not home. After 30 minutes I decided to call the provider AAA said they were sending. When I reached them, the dispatcher told me they had told AAA they were not available to furnish service so I called AAA back and asked if they had someone else coming. They said “no” but she’d try to get someone and call me back. I said I’d stay on the line while she found someone. She came back and said Shamrock Towing would be there in 20 minutes. Shamrock actually was there in less than 10 minutes and took care of my problem. The process took over an hour and I looked at my app this morning and it is having “technical difficulties” Sure glad I was in McDonalds parking lot last night and not stuck on the freeway somewhere. The app and the service were terrible.