Contact ParkChicago Support

I hate this app. There have been too many times that I have forgotten to finish my purchase. You click and click and click and you still haven’t made your purchase. If you are paying for parking and receive a call and forget you were only on step 3 of four (even though it feels like you finished because there are sooo many steps- for example every time I need to confirm the only car license plate I’ve entered is the one I want to use). I did this today and got a $50 ticket because I didn’t complete the final step. I think the app needs to have a feature to remind users if they haven’t completed their purchase. I was gonna pay for two hours, left after just an hour, found a ticket, unlocked my phone for the first time since receiving a call as I paid for parking and there it was my $4 charge that I hadn’t actually okayed. So instead of $4, parking cost me $50. Please make your app more user friendly by helping them not get tickets due to incomplete purchases

This app is the only one I am aware of to assist with Chicago street parking. It must have been given a monopoly, because otherwise someone would have provided better and less expensive service. It charges 35 cents every time you use it. The minimum parking time is one half hour, so if you want to go in a store for five minutes you get charged about $3.00 instead of 50 cents. Now let’s talk about re-setting it if, as happened to me, I had not used it for a time and had forgotten my passcode. The app wanted my old credit card to re-establish it. Of course, the card had expired and the replacement had a new number. The app would not allow me to start anew even with my new phone or let me use another card. Nor did the app provide any alternative means of getting it restarted. I had to research it online and then contact the app operator. Ridiculous.

The convenience is alluring but honestly you're better off just paying at the meter. If it is cold or wet out you should be dressed appropriately regardless. This garbage app is a about fees (fine $.35, I get it) but it's the reload feature that feels like theft. Why $20? If I have $12 in my account and my parking is $6, I shouldn't have to add $20 to pay for my parking. LET ME USE THE AMOUNT ALREADY IN THE BALANCE!!! Is this run by people who need an account they can borrow from so everyone is part of their collective savings account with the $10 minimum. So many things seem wrong in this system but for some reason the app was never updated to make it not asinine. I will never use it again or recommend it. I'd rather have frost bite or be drenched in a monsoon than support the idiots who run this app.