GoHenry app not working? crashes or has problems?

GoHenry Status

Published by gohenry Ltd on 2024-05-15

GoHenry gives your family all the tools you need to nurture money
confidence. Designed for young people from 6-18, GoHenry offers a debit card
with smart parental controls, plus a companion app with real-time notifications
every time the card is used.

I have a problem with GoHenry

Are you having issues? Select the issue you are having below and provide feedback to GoHenry.

User reports:
App has problems

User reports 1

problems reported in the last 24 hours

24 hour clock

Most reported problems

Something else

900.0%

100.0%

Reported Issues: 9 Comments

By Emma Macdonald-Buchanan 1 year ago

Can’t login to add funds for payment tomorrow. Keeps saying something went wrong try again

By Laura Dolling 1 year ago

The app won’t let me transfer money into my children’s accounts. It says ‘something went wrong, please try again.’ I have tried many times

By Suzanne 1 year ago

Wont let me transfer money from parent account to my daughters card or even into her savings. Tried multiple times and it says "oops, something went wrong, please try again.."

By Corey 1 year ago

Won’t allow log in. Reinstalled and now says I don’t have an account. Does not recognize email or name

By Scott kurowicki 1 year ago

Can’t login to parent or child account. Says something went wrong everything we try

By Karen Sylva 2 years ago

Offers section of app won’t open. Says error & to try later, but has been like this last couple of weeks at least.

By Christine Mitchell 2 years ago

Trying to gift money to my grandson for his birthday but keep getting error message "cannot read properties of undefined ( reading 'includes')" What on earth does this mean ?

By Sierra Clark 2 years ago

I want to buy a hoodie, but the site says there is a problem with my card. I have checked numbers and my address many times. Everything is correct gohenry is just dead.

By emma rogerson 2 years ago

Just saying not connected to internet when trying to transfer money but I clearly am

Common dislikes about GoHenry app

- App stops working at times

- Kids' cards decline at merchants even with ample funds

- Terrible customer service

- Card would not activate and no one to contact for help

Have a Problem with GoHenry by Acorns Kids Banking? Report Issue

Common GoHenry Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot GoHenry app on iOS and Android devices. Solve all GoHenry app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

GoHenry iPhone Issues and Solutions

GoHenry iOS app crashes, not working, errors
GoHenry iOS app network issues
GoHenry on iOS has black/white screen

GoHenry Android App Issues and Solutions

GoHenry has errors/crashing/not working
GoHenry server network connectivity issues
GoHenry has black screen

GoHenry iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever GoHenry app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix GoHenry app crashes or not working on Iphone (iOS):

Close and restart the GoHenry app on iPhone
Update GoHenry app to the Latest Version for iOS
Uninstall and reinstall GoHenry iPhone app
Update your iPhone to the latest iOS version

Fix GoHenry on iPhone unable to connect to server/internet connection issues::

To resolve GoHenry network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix GoHenry black/white screen (blank screen) on iPhone:

Follow the GoHenry iOS app troubleshooting guide Here →

GoHenry Android App Issues and Solutions

Fix GoHenry not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent GoHenry app issues:

Force Stop the GoHenry App
1. On android, goto "Settings" » click GoHenry app. » click "Force Stop".

Update GoHenry to the latest version on PlayStore

Clear GoHenry App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "GoHenry app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch GoHenry.

Fix GoHenry unable to contact server/ GoHenry internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click GoHenry » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got GoHenry » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch GoHenry on android.

Solve GoHenry black/white screens issue on Android:

Follow the GoHenry android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at gohenry Ltd, developers of GoHenry.

100% Contact Match

Developer: gohenry Ltd

E-Mail: [email protected]

Website: Visit GoHenry Website

About this app

With the this app debit card and app, young people learn how to budget, earn money through chores and allowance, set savings goals, spend wisely, make donations to charity, and get real-world experience with money. this app’s in-app money lessons help young people learn about saving, investing, and more through interactive quizzes and videos in the this app app. Designed for young people from 6-18, this app offers a debit card with smart parental controls, plus a companion app with real-time notifications every time the card is used. It’s an easy way for parents to teach young people financial responsibility and give them the independence to learn—without the danger of accruing debt. The customizable this app debit card is connected to an app offering plenty of parental controls. this app gives your family all the tools you need to nurture money confidence. Conquering a new skill means earning points and badges, so they’ll stay motivated and feel accomplished. After using this app, 92% of parents say their family is more confident about money. The this app card is issued by Community Federal Savings Bank, member FDIC, pursuant to license by MasterCard International.