Contact Tiny Invoice Support

I’ve been using this app since March 2018 and have found it to be incredibly useful… until the last update. I entered time and expense to create an invoice this weekend. When I was done with the invoice I previewed it and when I closed the preview I was logged out of the app. Upon logging back in, the invoice I had created was gone as were the time and expense entries. Today I reentered the same time and expense and recreated the invoice. Upon completion I once again previewed the invoice and once again the app logged me out. When the app finally relaunched it had erased everything I had entered since March. 8 months of time and expense from multiple projects. I have reached out to support in hopes that they can help me retrieve this info. So far their response has not been promising. I’m hoping they will come through and when they do I will update this review. Until then I cannot recommend this app as a secure and trustworthy business tool.

The app is a great concept and convenient to use on the go. However the usability needs work. Such as the ability to change the email within the application. As my business develops as does my professionalism in wanting my email to match my business, Tiny Invoice cannot offer that. Customer service is poor, they have no direct contact to answer a question via phone, it’s all email. That process has taken anyway from three days to a week plus. Great for getting your business started but as it grows I have little confidence the app can keep up. I recently got a new phone, the data didn’t transfer properly from old phone to new phone. After not hearing back from customer service I had to manually correct each error, which was very time consuming. I recommend only buying subscription monthly as if you pay for the annual they won’t refund money.

I initially loved this app. Used it for a complete month. It was on auto renew, and of all days for it to not work, during my busy time of the year. It kept up with sales, customers and their purchases, and even expenses!! I was super excited. Today I went in to create a new invoice and a message kept popping up saying to renew or restore subscription. I went in Muriel’s times and updated, renewed, resubscribed, updated app.... and nothing........I then decided to log out and log back in, and now it is saying my account, which is only a month old never existed.😱😱😱 Good thong I downloaded all the excel files and screen shooted all my customers and invoices or I’d be screwed. I don’t like the fact there is no support available and when I went to submit a new password it took me to a Website that was not secured, nor do they have an actual website.