Contact Samsung Sound Support
Company Name: Samsung Electronics Co., Ltd.
About: [Notice] Check 'Supported Models' at the bottom.
Samsung Sound is the official
app for setting up and controlling Samsung Wi-Fi speakers and soundbars.
Samsung Sound Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit Samsung Sound Website
Privacy Policy: https://www.samsung.com/us/account/privacy-policy/
Developer: Samsung Electronics Co., Ltd.
3 Most reported problems 😔💔
Cannot Connect Soundbar
by McTechy
My Q990D is connected perfectly within the SmartThings app. I can control it, WiFi works just fine, Bluetooth works fine, everything works fine in that app.
When I tried to connect it using this app, it prompted me to re-connect to WiFi (?) (it’s already connected) which then failed but I can’t even remove it from the app now.
I switch back to SmartThings and everything works fine.
This app is currently absolutely useless and certainly riddled with bugs as many others have pointed out. There’s no point in even having this app when everything works just fine on the other one.
The UI feels a lot less detailed here too. Things just look “pixelated” compared to the crystal clear UI of SmartThings.
What’s the point of this app even?
by Fraqwaq
You can’t even connect to your soundbar which is the entire point of this apps existence, so instead of me trying to use the hdmi for my sound bar I had to Bluetooth it thankfully it still works well but this app did nothing to help me out at all. Idek how this app got verified to be on the App Store
Doesn’t work with Samsung ultra slim sound bar
by DrB99
Have to say Samsung‘s apps seem to be about 10% on even working with their own products and this app is yet another in a long line of those unfortunate failures. It detects my Samsung Q Symphony Ultra Slim sound bar, but does not connect to it successfully and just gets stuck in an infinite loop of connection attempt 🤷
Have a Problem with Samsung Sound? Report Issue
Why should I report an Issue with Samsung Sound?
- Pulling issues faced by users like you is a good way to draw attention of Samsung Sound to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Samsung Sound customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Samsung Sound.
