Samsung Sound Reviews

Samsung comes out with a SmartThings app so you could have everything all in one place and then they try and come out with SamsungSound to change that for some reason. Can’t even get past the network set up sound bar is connected to a 5 GHz only network and so isn’t my phone and all it gives me an option to do is go to settings.

Looks like some product manager did some vibe coding and released SamsungSound without testing to make sure it works. What a horrible app, trying to
Get the speakers to airplay is playing operation and all you get is buzzed.

Total Garbage! doesn’t work with iPhone would give zero stars if I could.

Ever since update, my soundbar keeps disconnecting from my wifi. It is very frustrating! Please fix with update!!!!

Will not detect my soundbar. It’s connected to my phone and SamsungSound can’t find it. Worthless.

App always shows “Connection failed” when connecting to a new 2026 Samsung soundbar. Zero stars if I could.

Despite a hard reset of all devices twice, app still wouldn’t connect to Samsung Soundbar Q Series. Not as bad as any Apple product, yet, but certainly a pattern is emerging with their products and software.

Just bought a new Samsung sound bar. SamsungSound is needed to tune the sound bar remotely. SamsungSound will not pair with the sound bar using my iPhone 15. Very frustrating.

SmartThings told me to install this instead for my soundbar. SmartThings works perfectly fine with the soundbar connecting over Bluetooth. SamsungSound seems to not support Bluetooth, and WiFi doesn’t work at all.

My Q990D is connected perfectly within the SmartThings app. I can control it, WiFi works just fine, Bluetooth works fine, everything works fine in that app.

When I tried to connect it using SamsungSound, it prompted me to re-connect to WiFi (?) (it’s already connected) which then failed but I can’t even remove it from SamsungSound now.

I switch back to SmartThings and everything works fine.

SamsungSound is currently absolutely useless and certainly riddled with bugs as many others have pointed out. There’s no point in even having SamsungSound when everything works just fine on the other one.

The UI feels a lot less detailed here too. Things just look “pixelated” compared to the crystal clear UI of SmartThings.

SamsungSound finds my S60 soundbar and asks me to add it. The soundbar detects that I’m trying to add it and I have to press a button on it to “pair”. Then it says to connect to the same WiFi network, which I have confirmed through the eero app, but refuses to accept that my phone and soundbar are actually on the same network. Useless

Downloaded as instructed for my q990h soundbar, app immediately pulled up the model and would not connect to the device. Downloaded the SmartThings app instead and had no issues. Samsung needs to discontinue SamsungSound and modify their instructions, frustrating experience.

Have to say Samsung‘s apps seem to be about 10% on even working with their own products and SamsungSound is yet another in a long line of those unfortunate failures. It detects my Samsung Q Symphony Ultra Slim sound bar, but does not connect to it successfully and just gets stuck in an infinite loop of connection attempt 🤷

You can’t even connect to your soundbar which is the entire point of this apps existence, so instead of me trying to use the hdmi for my sound bar I had to Bluetooth it thankfully it still works well but SamsungSound did nothing to help me out at all. Idek how SamsungSound got verified to be on SamsungSound Store

After much frustration, I was able to add my Q990H soundbar to SamsungSound . The soundbar requires a 5G-only WiFi network; it will not connect to multiband WiFi. Some people may find success by creating a 5G-only guest network, then connecting your phone to that network before trying to add the soundbar to SamsungSound . If possible, allow guest network devices to access your local network (LAN). This will allow you to go back to your main WiFi network and still access the soundbar from SamsungSound .

Please add Pandora music to the apps option. And also, add the option to turn the soundbar OFF.

The official Samsung Sound app,….wait for it….excludes support for ALL of last years (2025) Samsung Soundbar models ie/ HW-Q9**F.

Over there in Gumi,S Korea you guys are really smoking too much KimChi

Not sure why so many negative reviews, I was able to connect to my soundbar within seconds.