Contact StarSnap Support
Company Name: Next Vision Limited
About: Discover the true value of your sports cards with StarSnap – the smart app to
identify, value, and manage your collection. Snap a photo to instantly recognize
players, series, card types, and get market price estimates along with grading
insights.
StarSnap Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
Privacy & Terms:
https://app-service.sportscardworth.com/static/privacy_policy.html
3 Most reported problems 😔💔
No returned emails and labeling cards incorrectly
by Brennan Stewart
Tried to cancel the 7 day free trial on day 8 as I had forgotten about it. Have written 2 emails through customer support and neither of those have been answered. Used the app a few times during the free 7 day period on my 1965 topps baseball cards and they would give wrong info on multiple cards. Called Clemente, Yaz and McCovey 1972’s, Mays and Tiant were labeled 1971’s and Brooks and Frank Robinson were both labeled 1966. The 65 Mantle was called a 1969. Wrote in on a few of these with no response of fixes. So 8 of the 16 scans I did were wrong in the app. That is why I wanted to cancel the account. Just want others to be informed before they put their money into this shoddy app
Regret paying for the subscription
by Mzida
I tried to give the app time to fix the issues but seems like it got worst. Signed up in Nov 2025 and just cancelled the subscription. Stuck with it until November 2026, hopefully it gets better during that time. Since adding the ability to scan the back I’ve gotten more miss identified cards. Tested it by scanning previously correctly identified cards and it now gives the wrong player a card number. Now I just scanned a 72/99 autographed rookie card multiple times and can’t catch the autograph or /99. Very disappointed seems like it was more accurate before the updates.
Bad
by Addme19876
The camera doesn’t work very well and it thought that somebody on the Orioles was on the Phillies and also he thought that it was John Cook not then Rice although it clearly stated then Rice on the card and then he said that Cameron Artemis pain which clearly had a signature on it and he thought it was though he was number 26 not 34 so in all this is not a good game to download so don’t plus it makes you pay before you can use it
Have a Problem with StarSnap: Sports Card Scanner? Report Issue
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- If you are a StarSnap: Sports Card Scanner customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using StarSnap: Sports Card Scanner.
