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by Bmacmil

I needed a tv service other than cable and saw that this one had a free trial so I thought I would give this one a try. During my first attempt to watch something it froze on me about 30 times and one time for about 15 minutes. I was on WiFi that’s pushed online gaming daily with no issues. So I tried to cancel my trial but their systems were down. Attempted 4 different times to cancel this with no luck. I finally sent an email asking them to cancel it and they said there’s a problem with my account and please call them. By the time I got the email response they had already charged my account. Convenient right? So finally they agreed to cancel my subscription at the end of the current 30 days they charged me for but not refund me for the charges that came AFTER multiple attempts to cancel but their system not allowing it AND emails asking them to do so. A couple weeks later I wanted to watch a football game so I figured heck since I was charged for it why not use it to at least watch this game. After multiple times of it freezing and buffering and a few that were so bad I had to completely back out of the app and restart everything(and once where nothing worked to get the game to stream for over 20 minutes) I finally gave up. Well what would top off the perfect scam? Just over 3 weeks after promising that my subscription was cancelled and I would not be charged again….I got charged again!!! Save your time and money and look elsewhere

by Pablosantoss

On around February 27th 2020 I decided to switch from SlingTV to FuboTV. I went with the Latino package so I could watch La Liga and EUFA Champions League for which I had to pay 3 months in advance ( 60$ ). Around 2 weeks into my membership coronavirus started spreading fast and matches were postponed with no further notice, I only got to watch 2 games. Now Obviously this is not FuboTV’s fault and I wouldn’t expect or ask for a refund. I called Customer service and all I asked was for my prepaid time to be put on hold until matches started again but they said they couldn’t do that, they told me that there was other stuff I could watch after I had already said that I only got my membership to watch soccer games. I asked if I could at least get an extra month for free, they said no. I told them I didn’t want to cancel and that I understood that I was going to have a loss because we we all impacted by the virus in some way or another, all I wanted was for them to take some of the loss not just me the customer. After talking on the phone with a representative for maybe 10min ( he was a very nice guy ) i knew that we weren’t going anywhere so I emailed corporate. They responded saying the same thing, that there was nothing they could do, I replied and they never replied again.
I think I was being pretty reasonable, I wasn’t asking for much just a portion of what I paid for. Those 2 games cost me 60$. I cancelled my account.

by NicolayH

You have to let them access your location. And as the app details state they use this to track you, which usually means they use it to profit off you by selling that info to advertisers.. they also sell things like what you watch and search for.. Look at some of the other reviews, with people not only having a terrible streaming experience, but also are unable to end their free trail, then after no responses for a while, and being charged for the first month, get told that it’s canceled only to be charged for a second month.. Doesn't help that their responses to reviews completely ignore the complaints and offer solutions to things people didn’t ask for.. or offering help only after a bad review.. just seems like such a scummy company, is this really who you want to trust with your personal info?

Edit in response to theirs:
You say you don’t sell users info.. cause “that’s private”.. but you certainly use it and profit from it.
Diana Horowitz, SVP, advertising sales at fuboTV: "Marketers understand that CTV is an extremely valuable advertising medium, combining the power, reach, and the big screen experience of traditional TV with capabilities like first-party addressable audience targeting — all in a premium, brand safe environment. Now they can prove the value of CTV campaigns using Kantar’s CTV insights."