Contact eToro Support

by LibraryDoodle

Do a web search of people trying to withdraw funds that they deposited to EToro and how much trouble they had trying to get it from EToro. I didn’t do this research, opened an account and deposited money. Then, I decided to go with a different platform, transferred out my funds, and closed my account. Big mistake. Lo and behold, no money appeared in my bank. I submitted a ticket, and only then was I told that my transfer was “rejected” by my bank, and a *partial*, lower amount of it was returned to my account with no further explanation. The rep then promptly closed the ticket despite no resolution. EToro’s App and Web-based site tells me that because I closed the account, I can’t access or reopen it, which means I can’t access the “returned” funds to retranser them. And, they have no Customer Service number. In order to use their Customer Service Online Chat function, you have to sign in, and EToro prevents me from signing in to chat because my account is closed, and gives no other options to Chat with a rep. Given my difficulties in getting my money back and numerous similar stories online from other users, AVOID this platform. If transfer/withdraw issues are rife and so often not resolved by their CS team, how do we get our deposited funds back from this company?

by Lucas Mendocadoke

I have been bouncing around platforms since the start of the recent bull run; being new to crypto and trying to find a site i am going to settle with. I got on etoro for the aspect of “copy trading” which is a good concept and well executed; so good for a low security/ long term.
But i quickly realized the sight wasnt for me when the buying rate of a stock is consistently 5-8% above the shown price ON ETORO. The process of withdrawaling funds is painful, with a week of inactivity on the funds needed to move to a bank. And with 20 steps to transfer funds out. It’s obvious that the sight makes it excruciatingly difficult to transfer something out. First you get a poorly designed app, make a specified wallet for the crypto, jerry rig yourself to be back in etoro through the wallet hosting app. And now im at a point; multiple hours in, where i still cannot find away to transfer crypto out. Its a terrible platform if you are getting started, with high rates and wacky accessibility. Though, No potential issues with longevity besides security concern, taking in to consideration that the platform is clearly not standing on good ground cryptography wise

by Freefinfree

Been using the app for like a week. Treasury secretary yellen said something and btc flushed 18% I add some money to buy more, hassle hassle hassle. Had to delink then re-link my bank account prior to each deposit which didn’t help my entry. Few hours for by next thing you know I’m unable to access my account because it is down ‘due to technical difficulties’. Ok maybe it’ll pass in an hour or two........ still can’t log in going on 13 hours since I first realized I couldn’t log in. Unacceptable for a financial app in 2021.

Aside from the above mentioned, the app is:
Slow, clunky, the ‘post’/‘return’/‘search’ button gets hidden under the keyboard when writing any type of text and won’t allow me to tap it unless I make some landscape double finger drag maneuver. Feels like these defects would have almost been acceptable in 2011, but absolutely not in 2021. I feel scammed as I cannot access my deposited cash and will cash out all my chips the minute I’m able to log back on. Disappointed with eToro crypto USA. I’d give it no stars if I could.

UPDATE:
The app started working again the next day. HOWEVER, now they removed the sell button so I have no way to sell inside the app. Cool app guys, just kidding for those who cannot pick up on the sarcasm. I just want my money back at this point so I can rid myself of this stress.