Contact Aroma Retail

Contact Aroma Retail Support


Company Name:

About: Here's what you can do with this app, and Aroma Retail's Scent Machine: - Add
and manage multiple machines. - Operate your machine from anywhere.


 
  2026-04-01

Aroma Retail Customer Service 💢

Hard-to-find customer service info can be a red flag. Is Aroma Retail Safe to use?

The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.



NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Aroma Retail LLc



Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit Aroma Retail Website

Privacy Policy: https://aromaretail.com/pages/privacy-policy

Developer: Aroma Retail





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3 Most reported problems 😔💔

1.5 out of 5

Legacy app was better

2026-04-13

by Sigpi007

This new version of the app is completely unusable. It doesn’t connect with the Aroma unit even though it thinks it is connected. Not sure if the issue is with the app or the firmware upgrade they required. I’m sure there is something they wills attribute to user error, but ultimately it is a customer experience. Awful.

I’m going back to legacy app since at least that still connects.

Scam

2026-04-14

by GodsGirl7

The diffusers do not work as advertised & sold. The Room diffuser does not work with my WiFi and I cannot change settings manually, plus it is LOUD. Not to mention, the company is aware the black travel diffusers do not work as powerfully as the white or red, and yet they sell the defective product at the same price, but it is not the same value. They refuse to change this. Frustrating and disappointing

Terrible Hardware

2026-04-15

by Aaron_h

I want to support this company. I enjoyed their clunky Scent Machine 101 enough to buy a couple of the room atomizers.

Part of that meant moving to this new app. Changes made here do not update devices. They may possibly behave correctly for a few minutes, but will ultimately revert to running at a VERY high percentage randomly. It seems to decide whenever you plug one it is noon. It does not set the clock.

I just don’t know how someone puts something like this for sale that literally doesn’t do the one thing it claims to.

The scents are great. The tools (this software specifically) is terrible.




Have a Problem with Aroma Retail? Report Issue




Why should I report an Issue with Aroma Retail?

  1. Pulling issues faced by users like you is a good way to draw attention of Aroma Retail to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a Aroma Retail customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Aroma Retail.


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