Contact Langua Support

by ShrimpinAintEZ

I have run into so many technical issues with this program. Their flash cards don’t work like regular flash cards, the conversation ai requires that I tap a button to respond. There’s a setting to remove that, but it doesn’t work. It’s pretty annoying when you want to have fluid conversations while getting ready for the day, etc., but instead you have to keep tapping your phone. The feature to translate podcasts is super cool, except I could only use it on the browser, and of course the browser would randomly log me out and make it difficult to get back in. Yes, I have spoken to Langua’s support team several times. Yes, they have tried to help, but ultimately I’ve just avoided using this program because the “fixes” have either been temporary, or non existent. This was a very cool idea for an app, but the price tag is painful, especially for an application I generally avoid. Buyer beware.

by Sherafoo

I subscribed for a month and was not impressed. I am trying to learn French and need a chance to actually speak.

First problem is that the app looses my password, apple has it memorized but the app does not always take it and I must keep trying.

Actual language problems: I say things and not only does the AI not understand me (I know I am not very good) but it just makes things up. Ie, I say j’habite en USA and thé Ai writes j’habit en Germany , you can not confuse the two not matter how bad my French is. This is only one example but this happens often , I say one thing and thé AI writes something else.

Another error I find is when doing dialogue thé AI does not always help out. If I say je mange un Apple , should not thé AI say Apple in French is pomme, je mange un pomme? I put myself as a beginner, thé description of the app lead me to believe that it would correct or help me when I did not know the word needed in French.

In the end I am very disappointed.

by ALW2U

I have been using this 16 days and discovered just after day 2 how the counter keeps your daily streak going, so each day is was fun to watch the daily count go up… then I got to day 14 and was ready to see it move from “day 13” —> to “day 14” and was excited to also see the “week 1” move to “week 2” and so as always, I logged on, completed a grammar chat, got my little fire icon for the day & it told me my points I just earned. Exciting!! HOWEVER, the next day I opened the app and it stated “Day 0” and my week was “week 1”

So, I contact the help desk explaining and asking if they can update my account. Alex wrote back and said that I must have created 2 accounts as they “see this a lot” and to go check my settings.

I replied that no I have not created a new account, I still log in with the same info I have the last 14 days, all the same conversations are there in my history and my points are still the same as when I logged out.

No response. Typical. Now I’m on day 16…I was on for a good hour yesterday and today as always, received the little fire icon with my points and I’m STILL at day Zero. Duolingo doesn’t have this problem with keeping track… There shouldn’t be such a bug in the system, especially since I’m a paying PRO customer.

Now today during the chat, the AI is repeating several words in a row. That’s quite annoying. Guess all works well until it doesn’t.