Contact Innovative Language Learning Support

I have been using the app and I am on day number four. Contacted the teacher they advertise so much right on the first day and did the assignment. The one on one teacher they promised hasn’t even said hi (other than the automated welcome message they sent). I called customer support they asked to leave a message with my phone number and I have not received a call yet. I also emailed and still waiting for someone to reply my email. UPDATE: after a while the teacher responded with another message that looked automated and didn’t even check my first assignment like they said on the first automated message. But then I have to wait 24 hours to get a response since they only reply once a day. They have their 60 money day back guarantee and they don’t even honor it. All I wanted was to downgrade from premium plus to premium and they asked me to do it through Apple when I do it through Apple I got told refunds are not permitted and then innovative language learning tells me they can’t issue refunds because it was handled by Apple. This is awful. DONT EVEN TRY TO GET THE PREMIUM PLUS MEMBERSHIP IT’S LITERALLY A SCAM.

Can’t figure out where the formal lesson plan is, the iPad app is all over the place. The one thing easy to find are their constant emails to upgrade your subscription to a paid one, despite the fact that I’m currently on their 7-day free trial with all benefits. It should be a simple matter to personalize one’s content and show lesson plans with completion. Every other language learning app does it. On their website, first priority is given to on boarding new customers, not supporting existing ones. If you do figure out how to select lessons, each one starts with the same nonsense 25 SECONDS of bumper music. I guess the developers consider it “charming” but, like hearing a radio ad with a comedic twist, it gets very old very fast, wasting your time. Too much fluff, not enough thought to usability in this app. Couple that with the constant sales “reminders” to upgrade and meh, who needs it. There are better, more focused, and less costly apps out there.

I was looking forward to using the audio lessons in conversation format to supplement another very successful program that has improved my speech of Spanish to a point where I am comfortable expressing (although at a low level)my thoughts in speech. I was very disappointed. In my opinion, the format to the audio conversation lessons is backwards. It is very difficult to listen to a foreign language sentence and then keep that in mind and remember it while your listening to the translation in your home language. It should be your home-spoken language first, then a several seconds pause while you try to speak it in the new language, then the translation in the new language to verify or tweak what you just spoke. That's another thing, it does no good to listen only, with no time during the lesson to repeat and practice immediately after the prompt. If you think about it, it only makes sense that a person first has a thought, then, even in our home language, we put the words together to express that thought. So that cannot happen if we first must listen without really knowing the "thought" and then have to take the subsequent translation and then try to remember how it was said in the new language. Also I tried to slow down the speech but found it was echoing so badly it did not work. I wasn't sure if that was my phone problem or your app. If I have missed any options or settings that would fix my concerns, I apologize in advance.