Contact Prime MultiTrack App Support

by AV Knight

It’s going on 2 month since the app was broken and there still hasn’t been an official statement about this. Just random people responding to individual posts and reviews.

I left multitracks because loopcommunity was just similar enough that I could justify moving to the new platform. Now that cues and arrangements just don’t work at all I’m very close to jumping ship on LC.

You need to send out a notification to your users or something through the app and let us know what the actual status is on this or your going watch everything you’ve built slowly deteriorate and fade away.

People will be more understanding if you are honest with them but at this point it seems like your hiding information.

People may think I’m over reacting but you released a promo video for this new version saying it improved on all the original features. Well how can that possibly be when your core functionality doesn’t even exist anymore in this new app.

To me it seems like you either have lost some of your original programmers or you hired a completely new dev team to build this version and they didn’t cover all the functionality before releasing to the App Store.

If I don’t see a fix or an honest public statement to everyone that subscribes to LC in 2 more weeks I’m going back to multitracks.

by Margeru

I opened the app on Sunday morning to find that the app had been updated and the layout was completely different and had to redownload the tracks 30 minutes before we were supposed to go live. I understand that it’s my fault for having auto updates on , and to be honest I do like the new look, but guys, there are A LOT of glitches which break the app, cause loops to start over on their own repeatedly after a few seconds. I have always supported this app, the developers, and loved everything you do, Matt, since the day you came to talk to my class at Judson and I prefer this over multitracks so please, please fix this. I’m sitting in the sanctuary wondering what we’re gonna need to do this week if the app doesn’t start working soon.

by Mr. Toney, Sr.

When I first saw a video about this I was ecstatic about it. I am the only musician in a small church and I was looking for a way to supplement my keyboard playing with backing tracks to make things sound better. When I found out about Prime I started to tell all my other musician friends about it. Being able to upload my own music and backing tracks, for free, to use in our services has been a Godsend. It has had its glitches but very rarely. That’s more so a testament to my MacBook being a little in the older side. I’ve been using Prime for at least 6 months and I love it.

That was until these last 2 weeks. The “Migration in progress” bar keeps crashing the program. It frustrating especially when running the sound plus playing behind the worship team. So for it to keep freezing like that has been a HUGE burden. The program loads to a certain point and then just stops. That’s it. No prompts. No ability to skip the feature. This newest update is essentially killing our worship service and the atmosphere because I’m constantly trying fix the problem while I’m playing. PLEASE FIX THIS ISSUE!!!!!!