Contact Canon PRINT Support

by Hopemill89

I had this app for a very long time (years) and I never had any issues with the scanning function, until your recent updates. The Canon app use to allow me to scan a document from my Canon MX912 printer, save it as a PDF and email it, all in one scan using my mobile device. Since the updates, I no longer have the option of saving my documents as PDFs , I have to save them as jpeg, otherwise the app immediately shuts down when I attempt to select PDF as the save option. It appears the updates have also eliminated the option of scanning multiple pages at a time. When I finish scanning the first page of my document the very next option that pops up is select "type" to save as, no longer does the "scan" button re-appear to allow you to scan multiple pages, as it use to. This use to be an awesome app to use but now it's less convenient and user friendly. I didn't make much of it at first because I thought the bugs would be fixed; little did I know they would be ongoing. It's aweful. If I could pin point a time frame when I noticed these issues, I would guess it was many months back, sometime after the open with "Selphy" option started to pop up when I opened the app. I would never elect to use it, but I believe the app opens directly to Canon/ Selphy now.

I would love to continue using this app if the issues I address could be resolved.

by Alibaba's Grateful Customer

Cannon Print app is glitchy with my TS5320 printer. I’m using it to print and sign documents for my job, and I cannot depend if it will print or not any given day. It changes format when I print from my iphone to when I print from my iPad – wasted lot of ink reprinting same pages while figuring out where it’s tripping over. It gives bogus errors and does not print when my timeline is crucial. Errors are random, for example it will say it’s low on ink when I just put brand new cartridge, but it will still print. Other times it tells me there is no paper when tray is full of paper; by the time I pull my hair out and try everything under the sky including resetting stupid thing, all of a sudden it will print from my iphone (but not from my iPad). Today, I got “Failed to communicate with the printer. Check printer connection. If there is no problem with the connection, open your smartphone’s settings and check that this app has been granted local network access under [Privay]>[Local Network].” This is bogus because there is Local Network is On and never been turned off on my iPad. Same settings are on my iphone, however I was able to print this time from my iphone…. Today is my lucky day.

by Youtzful_idiot

Well in case you thought Canon could make a printer or scanner that worked without spending hours upon hours and frustration after frustration, think again. Canon has really made an idiot of themselves and their customers once again in the printer suicide family of products it appears that Canon, much like every other printer manufacturer since the dawn of humanity, has also failed to create a printer/scanner which offers even a solitary working function. Wait there more. Not only will you waste your time and money purchasing a canon brand printer scanner combo but you can download a dozen or so FREE apps to failing alongside thd corresponding printer scanner. These Canon Failed Products complement themselves quite terribly together. They’ve lowered the bar to even greater heights or should hypes because they sure do promote their nonworking garbage. Now I get to take this pile of trash back to the store for eighty dollars or maybe I’ll just tie it to my ankle and throw it over the nearest bridge; that seems like the only actual solution that Canon has left me with on this amazing Friday night. Thanks a lot for making ten broken apps and a scanner printer which has the sole Unique feature of NON-WORKING. -10 stars all day.