Contact ActivID Token Support
Published by HID Global About: HID Global’s ActivID® Token provides proven, strong authentication for remote
employees accessing corporate IT systems and consumers logging on to online
services, without the need to distribute hardware tokens.
The ActivID® Token
is part of a broad portfolio of hardware and software based One Time Password
tokens from HID Global.
How to Contact ActivID Token Customer Service/Support
Listed below are our top recommendations on how to get in contact with ActivID Token. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact ActivID Token. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of HID Global
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Developer: HID Global
E-Mail: [email protected]
Website: Visit ActivID Token Website
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Reported Issues: 3 Comments
By Sound-Guy-8
What do I do now.
I would like to use this app, but I can’t find a straight forward answer as to what I need to do to make it work. Useless.
By Rob Wilkinson III
Improve User Interaction
Increase workflow efficiency: The PIN text input box should be given focus to eliminate the need for the user to tap the box before he/she can enter a pin. Improvement: Add support for Touch ID.
By DonSAN
Simple to use but minimal thought to UX
I use this app daily, many, many times a day. It does the minimum required so it does work but some changes I’d like to see... 1 - I often need to get two codes but I have to wait 30 seconds and when I tap “Get new security code” a pop-up dialog says please wait n seconds and counts down to zero. I have to tap OK to dismiss that, wait for the timer to reach 30 seconds and the request a new code again. Why? When the minimum time has passed it should just go back to the screen asking for my PIN again. Better yet? Remember my PIN while the app is in use and just automatically create a new code when it can. That results in one tap doing what I need instead of tap, tap, wait, tap, enter PIN, tap. 2 - work with my Apple Watch 3 - It creates 8-digit codes which I type on another device. Put a bit of space between the 4th and 5th digits of the token or a dash or something to break it up visually to make it easier to copy. Just copy the digit parts to the clipboard the way it does now. If you add a dash, perhaps add a line of small text: If entering this on another device, enter only the digits
Have a Problem with ActivID Token? Report Issue
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Why should I report an Issue with ActivID Token?
- Pulling issues faced by users like you is a good way to draw attention of ActivID Token to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a ActivID Token customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using ActivID Token.
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