Contact Tim Hortons Support

Again, I am having points being taken off of my card on dates I have not been to our local Tim Hortons in Ilderton, ON! You kindly gave us 300 support points to replace the points that have been taken off, thank you BUT as we are steadily saving our points, to get to 400, I checked again & my account shows we only have 260 points! Can someone please tell me how our points keep depleting?

I want to change my email to stef.triplett@redacted my old email stefedtriplett@redacted no longer exist. Please use the new email address stef.triplett@redacted

Dorval domestic shop. Very disappointed with the amount of the chilli I was served. The product was less than 3/4 filled.

I HAVE A BRAND NEW GIFT CARD $20.00 FOR 2 YEARS THAT HAVE NOT BEEN USED. YESTERDAY, I WANT TO TREAT MY FAMILY WITH DONUT AND COFFEE. THE BALANCE IS 0. i DON'T KNOW WHY? i HEART THE SIMILAR SITUATION FROM MY BROTHER BUT IT HAPPEN TO ME NOW. Ci HAVE THE RECEIVE TO PRROF IT.

I didn't get my 25 points for the Sam Reinhart goal on October 19 on the hockey pool challenge . Just wondering who I should message Thank You

I’m logging into my Tim’s account and I can’t Message Is We’re sending you a verification code, but the code never comes. I’ve been trying this for a week and nothing happens.

I have about 2983 points to redeem. I was at Tim Horton located Leslie and Cummer, North York to buy a small coffee and a donut I was told I can redeem my points only for coffee. I request my points on a gift card so I can have the flexibility to buy other things at Tim Hortons. Regards, Pooran 416-333-333209

Hello I am 87 yrs old and have been drinking your Tim Hortons Fine Grind Brewed Coffee for most of our married life. Recently, because of high blood pressure,I was advised to switch to Decaf Coffee. I got your Fine Grind-Green Lid-and was told that you are going to stop making it.Is this true? Who else might sell a similiar product--Starbucks maybe?

Hey! The place is dirty. Washrooms , counters, tables. I felt creepy eating there. Tims across from Connestoga college Doon Kitchener.

Been using tim app 4 years, was told to update yet i get is problems..well not let me sigh in??bunch of junk

The Tim Horton in Beeton seems to be having a supply issue lately. I went in again today and they had almost no donuts no bagels at 12:30 pm Are these not your cornerstone products?

Here at TH on Walton Road in Rochester MI. Been getting the $2 latte after 2 pm. Sign still on the window advertising this. I ordered a $2 latte. Employee said $5.82 and I explained the sign in the window. His response: “We don’t do that anymore. We just have not taken the sign down.” Disappointing service. Disappointing advertisement.

My original company email expired. Tniell@redacted. I need to revise it but it’s greyed out how to correct it?

Hello, I was at tim Hortons in edm on 51 ave and calgary today. The staff were so rude and question me with my order as they got it wrong. They then rudely said I didny you read the screen in front you. I said no cause you rushed me to the til. She got mad at me and said thats your fault. I said sorry no I changed my order from this to this and you said one second the ok. She closed the door on me I sat there and waited and she gave me 4 bucks back ad I left she called me a bitch to which my two you g kids saw. I am so beyond upset by this. I will never go back to this location.

I made a 23.98 purchase today at the Kennedy Road South location in Brampton and the system went down and I did not get my 240 points credited to my account. I did get my order before that for 50 points for a 4.98 purchase but my Dozen donuts and 50 Timbits i got no points. Could you please fix this thanks

Been on the phone waiting for someone from Tim to answer but still I wait its been now 1 hours 15 minutes now decided to send message here Can't go on my app cause my email doesn't work anymore so I can't get the code....so please call me when my email is answer 6136760283 Thank you

Hi. Just wondering why I didn't get credit in the Hockey Challenge last night. I picked Mikko Rantanen to score for Colorado and he did but it shows my result as "snowflake" i.e. no correct picks. It's no biggy- just for fun. btw I've been a Tim Horton's customer since 1967 when you opened your second store in Burlington, On. I'm in Edmonton, AB now.

can some one tell me why a medium coffee and a large black coffee cost $4.89 also today i got 1 small coffee & iarge black coffee and a pack of 10 tidbits at a cost $7.09

Hello my name is Robert Kennedy I live in Kingston Ont. I went the store at Mac Donnell and Princess here this morning August 29 just after 10 am to get a medium double cream like I always do when I got to the last 2 sips I got nothing but coffee grounds trust me they dont taste good when I checked out the site it said I have 4 20 points how am I suppos3ed to use then when I dont have a Tim card Thank-you Robert

I am trying to find out why i lose my apps and offers when they should be good for five days. I use it one day then it is gone the next. Can you only use it once?

How do I get a free coffee, I have been getting coffee for a long time. they scan the card but can't help me with info???? I'm 72 years old and don't have a smart phone????? Help

Updated the new appt. Account balance and reward balance both show 0.

i have been trying for 2 days to get you to delete my account on the tim's app so i can redo the app and put in the proper email. i made a mistake and put sharonshoe@redacted, but my email address is sharonlett48@redacted. you cannot send me an access code cause that email does not exist, my hotmail is sharshoe@hotmail not gmail so you see my problem, when i try to do a new account with my gmail it tells me i have an account, can you please delete this account so i can enter the proper email. thanks Sharon i hope you can resolve this for me

I am wondering why I am no longer able to buy sleeves of large cups from the Store in Whitehorse Plaza in Simcoe Ontario I am a Disabled Senior and I am taking care of my Sister who is unable to hold a regular porcelain cup so up until now I have been able to purchase the paper cups from the above Tim Horton' but since they are under New Owners I am no longer able to do so and I am now in a bad situation could you please respond so I will know whether there is something you could do for me Thanking you in advance.

On Sunday, July 10, 2022, around 2:00pm, my wife and I stopped for a quick snack at the Lindsay location on Highway 36. I ordered a large plain lemonade (that was served in a Biebs Brew cup), and I have to tell you it tasted nothing like the lemonade I have had in the past. This includes purchases at Costco, Food Basics and Metro. And the lemonade I have in different restaurants. I know I will never order this item again. Nor will I recommend it to my family and friends.

I’ve been given a Tim Horton gift card but have wasted far too much time trying to use it. Is it too much to ask to just redeem it for a simple coffee at my local store? No I have to create an account and load money from my credit card and even then there is no way to enter my card credits. What gives?

I dont no how to use a computer . very well .my son tried to get my points card to work but it did not .i phoned 2 days trying to talk to someone but all im doing is paying long distance charges . all i want to do is talk to a person to help me with my problem all i need is a phone number that is not long distance .

Every time I try to sign in it tells me I don't have the right code. I thought those codes were good for 24hrs. This is so aggravating I just wanted to find out how many points I have.

I recently set up an account in the app. During the set up process, the app did not provide a means to enter my Tim Card and I could not find a way to enter it later. I was able to link my Rewards Card to the app but I could not find a way to enter my Tim Card. Please tell me how to enter my Tim Card number.

I won 20 points for a mobile app order. I can NOT use it because I have to log in credit card or pre load my tim's card. I PAY CASH..........How can I do that. I refuse to put banking info on my phone.

A friend asked me to have his points transferred from his Rewards Card to his phone. When I asked for help I was told I had to pay a $2.00 charge and would be charged $71.00 thereafter. Are you kidding me?

I keep getting a monthly charge on my credit card didn't sign up for this ewcueeing charge I pay cash for my purchases