Contact Screens Support

Don’t waste your money. Some reviews mentioned it was better than jump desktop. It’s not even close. This is just a glorified vnc client that is actually quite slow even on local networks. It doesn't work with headless windows servers. You have to have a monitor connected or you get a black screen. This is a known issue on the vnc server they use with it. So for my own use I had three computers to login to, the main windows server I just get a black screen. I have a remote server and it works on that but is very slow. Then there is my MacBook Pro and it works on that kind of but doesn't work nearly as well as jump desktop or parallels access, the UX for this app just isn't good. I was hoping for something usable. Oh and apple no longer gives refunds if you have problems with software, I only had the software 2 days and spent that time just trying to get it working right. This was the last app I plan to purchase on the App Store. Well I guess I got suckered because you do have a beautiful icon, too bad that quality didn't translate to the rest of the app. I hate writing this negative review. If Apple had just given me a refund, for this broken app, I would have just let it go unreviewed.

This app/service was great a while back, but it’s terrible now. There are always issues. For the past couple months, I have been unable to connect remotely to my Mac altogether. And there have been no changes to my Mac settings or the iPad Pro (2018) that I use to connect remotely. The Mac is on and acts as a server 100% of the time. I was happy to find out a few days ago that my ability to connect was unexpectedly restored. However, I am now unable to click on anything. I have always used trackpad mode on my iPad, and it worked well. To be able to see the cursor move now but not click on anything is maddening. This app has killed my ability to get work done when away from my Mac. I would avoid this at all cost until they put out a decent product.

I have never written a review and I am certainly not the type of person who writes poor reviews for the sake of it. However, after this experience I believe the right thing to do is to share what happened so others will be forewarned. The issue is if you upgrade to Mojave, this app will no longer work with or without Curtain Mode enabled. I can prove this as I have two other Macs which are still on High Sierra and the app works as expected. I notified the developers’ support team (one in the same?) and they were less than helpful. They never read through my explanation fully, they provided me “solutions” that had nothing to do with my issue (proving they were not reading my emails), they yelled back at me (in all caps), and then they just flat out gave up, encouraging me to ask Apple for a refund. Which cannot be fulfilled since I purchased this app over a year ago (part of me thinks the developer knew this and was just continuing to be unhelpful). *** This issue is with the Edovia software and Mojave (period). ***