Contact Remoter VNC Support

As per my original review, this app was GREAT! Today, not so much. I haven’t used it in some time, but just tried to remote in to my iMac upstairs. It failed. Since I recently replaced my routers and updated my fixed ip addresses, I thought maybe that was an issue. It wasn’t, or shouldn’t have been (using Bonjour addressing, which was unchanged). So I decided to try editing the password, even though that had not changed. I can’t. The keyboard won’t stay on the screen. I tried re-adding the server (Remoter sees everything on my network just fine), but again.... the keyboard is borked. I had to resort to my MacBook Air to remote in and do a quick task. So the problem here obviously is Remoter. Original review: Once you get used to it, Remoter works outstandingly well with OS X's built-in VNC server. It has different "modes" for the mouse cursor (move, drag, scroll, etc) and you can zoom in and out easily. I have found it works poorly with alternative VNC servers like RealVNC, but that may be more a problem with them, not Remoter.

They release an update that fixes an external keyboard but still can’t make the apostrophe work on the native keyboard on the original Pro, making the app useless. Response to developer: Really? You can't find a more professional way to provide support than through the cesspool that is Facebook? That's not going to happen. I don't know what other information I can provide anyway, the apostrophe has NEVER worked on the original iPad Pro in any version of the app and it is useless without it.

I downloaded the free version of this but I couldn’t access Linux computers so I purchased the complete package with SSH in 2014 and it worked for a while. Now it doesn’t work and it won’t let me restore purchases. It always says in app purchases not allowed. I have iPhone 7 Plus with iOS 12.1 and it’s not working. I have deleted the app and reinstalled but no joy. Contacting support is impossible, there is no contact information. I want my money back!!