Contact EBL SKYBANKING Support

This should have been a version update instead of a new app. They did not even migrate user data. Why would I have sign up as a new user? I have used the previous app for over 2 years and it has a lot of data I need. What will happen to that? Why do I need to start over? You introduced a new app and did not even keep enough bandwidth for sign ups. Why do I have to take pictures of my NID and a selfie to log in with my bank account? No other app needs such unnecessary steps that only increase hassles for the users. Please stop introducing apps just for the sake of introducing apps. The previous app worked just fine and your implementation of the new app is so bad, EBL’s management needs to urgently look into what the digital service team of the bank is doing.

They Say, First Impression Matters!! This is a Bizarre switch of module from EBL. The new App is slow, hardly works out. Despite being a sky banking user, it will ask you to register again and moreover when the final phase comes in, you need to verify it is you with a selfie and the verification fails no matter how many times you try that. My employees are having a hard time registering with their phone numbers as well. I’m this era of digitalisation, if you have to go back to the basics once again then it’s better to get back to the old module of banking as well. This is absolutely insane of an step from EBL. I’m surprised to see a well renowned Bank has fall for a mediocre development from an it company who hardly knows what they have done with the development of the app.

At the time of writing this feedback, This app just does not work in any meaningful way. Could not even add an account because they need to check the liveliness of the selfie which for eternity does not work. Added the credit card then then the Card service went under maintenance. I don't even think they handled the API exceptions well enough. Also I dont understand the point where it can not sync the accounts linked with my number but they can trace them when I enter my Phone number. I’m not sure what went wrong at your went but this is a banking app. If the fundamentals does not work (at least which were working in your previous app), cant say this is even beta.