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Last Updated on 2024-07-22 by Recraft

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Common Recraft Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Recraft app on iOS and Android devices. Solve all Recraft app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Recraft iPhone Issues and Solutions

Recraft iOS app crashes, not working, errors
Recraft iOS app network issues
Recraft on iOS has black/white screen

Recraft Android App Issues and Solutions

Recraft has errors/crashing/not working
Recraft server network connectivity issues
Recraft has black screen

Recraft iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Recraft app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Recraft app crashes or not working on Iphone (iOS):

Close and restart the Recraft app on iPhone
Update Recraft app to the Latest Version for iOS
Uninstall and reinstall Recraft iPhone app
Update your iPhone to the latest iOS version

Fix Recraft on iPhone unable to connect to server/internet connection issues::

To resolve Recraft network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Recraft black/white screen (blank screen) on iPhone:

Follow the Recraft iOS app troubleshooting guide Here →

Recraft Android App Issues and Solutions

Fix Recraft not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Recraft app issues:

Force Stop the Recraft App
1. On android, goto "Settings" » click Recraft app. » click "Force Stop".

Update Recraft to the latest version on PlayStore

Clear Recraft App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Recraft app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Recraft.

Fix Recraft unable to contact server/ Recraft internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Recraft » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Recraft » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Recraft on android.

Solve Recraft black/white screens issue on Android:

Follow the Recraft android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Recraft, developers of Recraft.