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About: For K-12 parents and caregivers, we understand the importance of a stress-free
school commute for your student. That's why we've developed FirstView, our
easy-to-use vehicle tracking app.



First View Customer Service 💢

The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.



Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit FirstView 1.0 Website

Privacy Policy: https://firststudentinc.com/privacy-policy/

Developer: First Student Inc.







3 Most reported problems 😔💔

4.8 out of 5

Awful!! Bring back the old app.

2025-09-11

by Te259

There is no way to view the estimated arrival time for the bus anymore. The information given seems more appropriate for the district, not a parent, as it tracks the number of stops the bus makes and the start/end time of the driver’s route, all of which is meaningless to me. I’d like to know when the bus is coming, which the old app was able to predict. Now it just shows where it is on the route, which is not helpful especially considering our bus makes a circle around a few streets before it comes to us, so we cannot tell at a glance if it is heading for us or if it’s doing the circle portion of the route down the side streets near us.

Also, I set up distance notifications for my son’s bus but not for my daughter (different bus for middle school). Yet it still sends push notifications for both buses, that they’ve arrived to school etc. I don’t care that her bus has arrived to school because we drive her every morning! There seems to be no way to turn off those notifications. Really terrible app all around.

What a dumpster fire

2025-09-12

by Kgsc87

Wow. Just like the title states. I think the children that go to my child’s elementary school made this app. All I want is to be able to get a push notification when my child’s bus leaves the school in the afternoon and then another push notification when the bus reaches its destination. That simple. But instead, what I got is an app that sends you a notification about every single Bus that has to do with my child’s school. And then when I try to save the notification settings for Monday through Friday and then geo fence for the drop off, It disappears for the next morning so I have to redo it every day. I hope the developers read these bad comments cause good lord they should be ashamed of themselves for putting this out.

Terrible disappointment

2025-09-13

by Jroserealeyes

Missed the bus the first week of school because the app erased our trips and notifications. Since then, I have to keep entering trips, saving it, setting new notifications, making sure all permissions allow the notifications, and I still get nothing. Cannot rely on it at all to alert you. Useless unless you sit and keep your eyes glued to the live map. It doesn't tell me when the bus is scheduled for our stop, or when it reaches the school. The old app we used was better even with it's glitches.




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